Intakes Attorney

Levin & Nalbandyan LLP; Los Angeles (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Levin & Nalbandyan, LLP in Los Angeles seeks a licensed attorney to lead the Intake Department, overseeing a 20+ person team and enforcing KPIs. The role requires driving retainer sign-on-first-call rates, ensuring high-quality client service, and maintaining disciplined intake processes with ongoing training.

The position blends leadership with a focus on data-driven practices, including Salesforce/Litify optimization, AI QA tooling, and collaboration with marketing and attorneys.

Qualifications

• JD and active license to practice law in California.
• 3+ years of personal injury or plaintiff-side litigation experience (preferred).
• Ability to lead high-volume intake teams (20+ staff).
• Excellent communication, empathy, and client service skills.

Responsibilities

• Lead, mentor, and manage intake specialists and team leads; enforce KPIs across the intake operation.
• Develop retainers on first call and optimize sign-on rates.
• Oversee Salesforce/Litify, telephony, and AI QA tools for efficiency; monitor ROI and trends.

Skills

Leadership

Communication

Empathy

Client service

Sales culture

Education

Juris Doctor (JD)

Tools

Salesforce

Litify

AI QA tools

Job description

Levin & Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what is means to be trial lawyers. As trend setters in the legal space, we pride ourselves in delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions.

Our mission is clear: to provide unparalleled legal services for our clients, and to ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members’ success.

Position Overview

We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management - the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.

Key Responsibilities

Leadership

• Lead, mentor, and manage intake specialists and team leads
• Develop and enforce KPIs around:
• Retainer sign-on-first-call rates
• Missed call minimization
• Qualified lead conversion
• Call quality and SOP compliance
• Ensure Team Leads conduct weekly 1:1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA tools
• Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion

Technology

• Optimize Salesforce/Litify, telephony, call routing, and AI QA solutions for intake efficiency
• Monitor marketing lead sources and intake data to identify trends and ROI
• Produce weekly/monthly reports on KPIs, performance, and source conversion

Client Experience

• Maintain high client service standards — ensuring every caller experiences empathy, professionalism, and trust
• Handle escalated calls and ensure legal sufficiency in case qualification
• Regularly audit intake scripts, retainers, and processes for compliance and accuracy
• Work closely with Marketing to optimize lead quality and conversion
• Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations
• Provide intake performance updates and strategic recommendations to firm leadership

Workforce Management

• Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends/after-hours
• Partner with HR to recruit, onboard, and retain top intake talent
• Develop a scalable intake training and onboarding program

Qualifications

• Juris Doctor (JD) and active license to practice law in California
• 3+ years of personal injury or plaintiff-side litigation experience (preferred)
• Appetite to lead high-volume teams (20+ staff)
• Excellent communication, empathy, and client service skills
• Ability to foster a sales-driven culture in a legal setting

Why Join Us

• Shape and scale the intake engine of a rapidly growing law firm
• Competitive compensation, benefits, and advancement opportunities

Why Levin & Nalbandyan:

• Competitive salary with bonus potential
• Comprehensive benefits including health, dental, vision, and 401(k)
• Paid holidays, vacation, and sick time
• Supportive team culture and opportunities for long-term career growth
• Centrally located Los Angeles office with a flexible hybrid schedule

Life at Levin & Nalbandyan:

• Modern office space
• Opportunities for professional growth and development
• Casual work attire
• Relaxed atmosphere
• Supportive and inclusive workplace culture
• Goal-oriented environment with performance incentives