Intake Supervisor

St. Croix Hospice; Mendota Heights (MN); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Disability insurance

Life insurance

Paid time off

401(k) retirement plan

Job summary

St. Croix Hospice in Mendota Heights, MN is seeking an Intake Supervisor to lead the Intake Team Leads and Coordinators, ensuring 24/7 coverage and timely entry of referrals for admission.

This role partners with clinical and business development teams to meet targets, while assisting with recruitment, staffing, and training and maintaining strict HIPAA compliance.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• 3+ years’ experience in a healthcare setting and understanding of medical terminology.
• Ability to pass DHS background check.
• Excellent written and oral communication in English.

Responsibilities

• Oversee Intake Team Leads and Intake Coordinators to ensure referrals are entered timely and accurately.
• Collaborate with clinical and business development teams to maintain an 80%+ conversion rate.
• Assist with recruitment, hiring, training, staffing, performance, development and retention of staff.
• Ensure 24/7 coverage including weekends, evenings and holidays.
• Support referral management and scheduling evaluations for timely patient admissions.
• Assist with conflict and complaint resolution; promote a positive work environment.
• Maintain HIPAA compliance and protect patient information.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Organization

Communication

EMR

HomeCare HomeBase

Education

High school diploma or GED

Associate Degree in Business Office Administration

Tools

HomeCare HomeBase

Job description

Job DetailsJob Location: Mendota Heights, MN 55120Position Type: Full TimeWork Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Intake Supervisor

Position Overview

Reporting to the Director of Intake, the Intake Supervisor is responsible for the management of Intake Team Leads and Coordinators. Ensures appropriate staffing for 24/7 coverage in department, including weekends and holidays. Assists with the referral-to-admission process to ensure timely evaluations are scheduled, and all necessary documentation is in the patient’s chart. In addition, participates in hiring, training, scheduling and evaluating Intake Leads and Coordinators.

Essential Functions and Skills

Responsibilities

• Oversees Intake Team Leads and Intake Coordinators to ensure 100% of referrals received are entered timely and accurately.
• Works with clinical and business development teams to achieve and maintain an 80% or higher conversion rate.
• Assists Intake Clinical Manager in recruitment, hiring, training, staffing, performance, development, and retention of Intake Team Leads and Coordinators.
• Assists Intake Clinical Manager with managing staffing to ensure 24/7 coverage including weekends, evenings and holidays.
• Assists with referral management including scheduling evaluations to ensure timeliness to the patient’s bedside.
• Assists Intake Clinical Manager with conflict and complaint management resolution.
• Ensure fair treatment of all employes and cultivate positive working environment.
• Addresses and resolves any barriers to admission.
• Accountable for compliance with all HIPAA, CMS, CHAP and CAHPS regulations and standards.
• Performs other related duties as assigned
• Responsible for maintaining compliance with all HIPAA regulations and requirements. Treats all patient information as confidential and utilizes protected health information on a minimum necessary basis.
• Performs other duties as assigned.

QualificationsKnowledge, Skills, and Abilities

• Strong computer skills including advanced knowledge of Microsoft Word, Excel and PowerPoint.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
• EMR and HomeCare HomeBase experience preferred
• Excellent written and oral communication skills.
• Ability to pass DHS background study.
• Proficient in the English language. Able to read, speak, and write English in a clear and concise manner required.

Requirements/Qualifications

• High school diploma or GED required, Associate Degree in Business Office Administration or related field preferred.
• Three (3) + years’ experience in healthcare setting and understanding of medical terminology.
• Ability to pass DHS background study.

Physical Requirements

The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made.

• Pushing/Pulling and Lifting/carrying up to 10 pounds.

The salary range for this role is $68,000-$73,000/annually.An employee’s actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including ourmedical/dental/vision/petinsurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/oreligibility forother compensation.