Intake Paralegal

Utah Legal Services; Salt Lake City (UT); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

21 days PTO

13 paid holidays

403(b) retirement match

Disability coverage

4 weeks parental leave

Benefit stipend

Job summary

Utah Legal Services seeks an Intake Paralegal to support the statewide intake team. You will screen eligibility, manage inquiries by phone and chat, and document issues in the client management system with accuracy and confidentiality.

The role demands attention to detail, strong communication, and ability to multi-task in a remote/hybrid setting with occasional Utah travel. Experience in legal office or call center is preferred and bilingual Spanish is a plus.

Qualifications

• High School diploma or GED.
• Minimum two years in legal office or call center.
• Remote model with occasional Utah travel.

Responsibilities

• Answer inquiries by phone or chat during intake hours.
• Screen applicants with supervising attorney to determine eligibility.
• Determine legal aspect and describe issue in client management system.
• Input data into client management system and open/reject files per guidelines.
• Provide referrals for ineligible applicants.
• Participate in peer reviews and provide feedback.
• Maintain knowledge of federal regulations, grant requirements and policies.
• Engage in team building and foster a positive work environment.

Skills

Typing proficiency

MS Word

MS Outlook

MS Teams

Legal Server

Attention to detail

Excellent communication

Bilingual Spanish

Education

High School diploma or GED

2+ years legal office or call center experience

Tools

Legal Server

Job description

The Intake Paralegal serves as a member of ULS's centralized statewide intake team, conducting eligibility screenings for individuals seeking legal services in accordance with regulatory requirements and organizational priorities. Working in a high-volume environment, this position manages inquiries received by phone and online, gathers and evaluates information, and ensures requests are processed accurately, efficiently, and professionally. Success in this role requires strong attention to detail, effective multitasking, excellent communication skills, and a commitment to providing high-quality client service.

Job Responsibilities and Duties

• Answer incoming requests, via telephone or chat, received during intake hours and do so in courteous, efficient manner.
• Conduct screening of all applicants, while collaborating with a supervising attorney via chat, to determine eligibility in accordance with regulations and organizational priorities.
• Determine if there is a legal aspect to applicant's problem and concisely describe the issue in client management system.
• Input gathered data into client management system with accuracy, opening client files or rejecting requests for services as required by eligibility guidelines.
• Provide knowledgeable, targeted referrals to applicants who do not qualify.
• Actively participate in peer reviews, making corrections as needed and providing meaningful feedback.
• Maintain knowledge of federal regulations, grant requirements and organizational policies that inform eligibility guidelines.
• Engage in active team building and create a positive work environment.

Skills And Abilities

• Demonstrated commitment to working with low-income community and promoting access to civil legal justice.
• Strong typing and computer skills, including MS Word, Outlook, Teams and Legal Server, along with ability to navigate the internet.
• Ability to multi-task with attention to detail.
• Excellent oral communication skills.
• Excellent organizational skills and ability to prioritize.
• Ability to identify legal issues.
• Capable of using de-escalation skills when interacting with difficult applicants.
• Ability to work independently and in collaboration with others.
• Understand and adhere to strict client confidentiality rules.
• Spanish fluency strongly preferred but not required.

Education / Experience

• High School diploma or GED.
• Minimum of two years legal office or call center experience. Schooling beyond the minimum requirement can be substituted of experience.

Job Factors/Physical Requirements

• Must be or plan to be physically located in Utah.
• This position follows a remote model, but requires occasional office travel for trainings and meetings.
• Requires prolonged periods of sitting and computer work.

Hourly Rate: $18-$20 depending on experience.

Schedule: Monday through Friday 9:00 - 2:00

FLSA Status: This is a full-time (30 hours per week), non-exempt position.

Benefits

At Utah Legal Services, we prioritize the well-being and success of our employees, recognizing that a harmonious work-life balance is paramount. We empower our team members to tailor their schedules with flexible hours, allowing them to effectively manage their professional commitments while nurturing personal and familial needs. In our commitment to inclusivity and accessibility, we embrace a hybrid or remote work across all positions.

• Medical insurance
• Dental insurance
• Employer-paid vision insurance
• Generous paid-time off (21 days per year) and increases on your first anniversary
• 13 paid holidays
• 403(b) retirement plan with a monthly employer match, plus automatic monthly contributions
• Employer-paid short and long-term disability coverage
• 4 weeks paid parental leave
• Employer monthly stipend to assist staff with benefit cost.

By prioritizing employee well-being, offering competitive benefits, and embracing a flexible work environment, we strive to create a workplace where every team member can thrive both personally and professionally.

To learn more about Utah Legal Services visit www.utahlegalservices.org

Utah Legal Services believes that equal opportunity of all employees is important for the continuing success of our organization. In accordance with state and federal law, this nonprofit will not discriminate against an employee or applicant for employment because of race, disability, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, or veteran status in hiring, promoting, demoting, trainings, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation*.