INTAKE SPECIALIST - SES - 73000498

State of Florida; Tallahassee (FL); On-site; USD 48,000 - 53,000; Full time

Job summary

Florida Department of Revenue seeks an Intake Specialist (Management Analyst I – SES) in Tallahassee to intake misconduct complaints, draft summaries, and support investigations. The role reports to the Investigations Manager and requires one year of investigative experience.

The department emphasizes ethics, customer service, and a professional work environment. The position is not telework eligible and offers benefits such as health, retirement, and paid leave.

Qualifications

• One year of experience in an investigative process or fact-finding research.

Responsibilities

• Enter complaints of misconduct into a case management system and create files.
• Conduct intake reviews to determine best action in consultation with Investigations Manager.
• Assist investigators by researching data, collecting evidence, and delivering organized conclusions.
• Maintain the OIG public-facing email inbox and coordinate templates.

Skills

Investigative research

Interviews

Data organization

Education

Post-secondary education may substitute for experience

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887148

Agency: Department of Revenue

Working Title: INTAKE SPECIALIST - SES - 73000498

Pay Plan: SES

Position Number:73000498

Salary: $48,000.00 - $53,000.04 / annually

Intake Specialist (Management Analyst I – SES)

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team.We are committed to maintaining a diverse workforce and providingemployment opportunities to veterans and individuals who have a disability.To lear n more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY:

The incumbent in this position is expected to:

• Follow the Department of Revenue Standards of Conduct, model ethical behavior, and demonstrate the Department’s mission, vision and values in all activities.
• Provide excellent customer service, maintain a professional demeanor, and strive for continual improvement at all times.
• Comply with ethics-related policies and procedures. Show concern for others through demonstrated action. Contribute to a working environment based upon Department of Revenue values that is free of harassment or intimidation and that is conducive to a pleasant and productive atmosphere.

This position reports directly to and works closely with the Investigations manager within the Office of Inspector General (OIG), Internal Investigations Section (IIS). The job responsibilities include:

• Intake and enter complaints of misconduct involving Department employees and contractors into a case management system and create corresponding case files.
• Conduct initial intake reviews of complaints reported to the OIG to determine the most appropriate course of action, in consultation with the Investigations Manager. This entails analyzing complaint information, conducting interviews and additional research, and drafting summary memorandums of completed intake reviews.
• Assist OIG investigators in researching, collecting and organizing various data and evidence, and providing investigators with detailed, organized, and accurate conclusions.
• Maintain the OIG’s public-facing email inbox, in consultation with the Investigations Manager.
• Maintain and update document templates used by the IIS.
• Serve as backup to the OIG Administrative Assistant for answering the OIG main phone, greeting visitors to the OIG suite, and making P-Card/MFMP purchases for the office, including office supplies, furniture, and computer equipment.
• Perform other duties and special projects as assigned.

MINIMUM REQUIREMENTS:

• One year of experience working in an investigative process or conducting fact-finding research.

SUBSTITUTIONS:

• Post-secondary education from an accredited college or university may substitute for relevant work experience.

PREFERENCES:

Preference will be given to applicants based on amounts of applicable and transferable work experience.

• Experience in data or information analysis, research, and organization.
• Experience interviewing individuals to obtain preliminary information.
• Experience writing correspondence, reports, and interview summaries.
• Experience reviewing and researching procedures, rules, or laws.
• Experience entering information received from complainants, consumers, customers or employees into a case management system or database.
• Experience working with computer-based office applications (Microsoft Office suite, Adobe, etc.).

SPECIAL NOTES:

• This is a Select Exempt Position.
• The maximum (gross) monthly salary is $4,416.67 which equals $53,000.04 annually.
• A work sample will be given.
• This position is not eligible for full-time or part-time telework/remote work.
• Failing to respond, or providing a response such as “see resume,” “n/a” or similar, to a qualifying question that requires an explanatory response will disqualify the applicant from further consideration.

SALARY: $48,000.00 - $53,000.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position.

Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32309

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.