Intake Specialist – Personal Injury

CEO ally, Inc.; Louisville (KY); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Health and dental insurance

SIMPLE IRA retirement plan with company match

Two weeks PTO plus paid holidays

Unlimited unpaid time off

Access to on-site and off-site training opportunities

Job summary

A respected personal injury law firm is seeking an empathic Intake Specialist to serve as the first point of contact for new clients in Louisville. This in-person role requires effective listening and communication to guide clients through challenging times. Responsibilities include gathering client information and conveying the firm's mission to help individuals recover. The position offers competitive compensation and various benefits including health and dental insurance.

Qualifications

• Empathetic, attentive, and able to communicate effectively with clients.
• Ability to guide people through difficult times with professionalism and care.

Responsibilities

• Serve as the first point of contact for new clients and gather important details.
• Listen, reassure, and guide clients through challenging circumstances.
• Communicate the firm’s mission to help clients recover and rebuild.

Skills

Empathy

Effective listening

Communication

Professionalism

Job description

Overview

Intake Specialist – Emery Law Office (Personal Injury Law)

Do you have a passion for helping others? Are you naturally empathetic, an excellent listener, and able to guide people through some of the most difficult times in their lives? Emery Law Office, a respected personal injury law firm helping clients who have been injured, is looking for a caring and convincing Intake Specialist to join our team. This role is often the very first point of contact for new clients—and your ability to listen, reassure, and gather important details will set the tone for their entire experience with us. You’ll be the voice of our firm’s mission to help people recover, rebuild, and return to a happy, productive life.

This is an IN-PERSON position and requires daily reliable and insured transportation for traveling within Louisville to meet with potential clients (mileage will be reimbursed).

Responsibilities

• Serve as the first point of contact for new clients and gather important details to begin their case
• Listen, reassure, and guide clients through challenging circumstances to set a positive tone for their experience
• Communicate the firm’s mission to help clients recover, rebuild, and return to a productive life

Requirements

• Empathetic, attentive, and able to effectively listen and communicate with clients
• Ability to guide people through difficult times with professionalism and care
• This is an IN-PERSON position and requires daily reliable and insured transportation for traveling within Louisville to meet with potential clients (mileage will be reimbursed)

Compensation

• $17 hourly

Benefits

• Health and dental insurance
• SIMPLE IRA retirement plan with company match (vests immediately)
• Two weeks PTO plus paid holidays
• Unlimited unpaid time off (as long as KPIs are met)
• Weekly pay
• Access to on-site and off-site training opportunities to develop new skills