Intake Specialist - Part Time Weekend 3rd Shift

101 Rogers Memorial Hospital, Inc.; West Allis (WI); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Rogers Behavioral Health in Wisconsin seeks an Intake Specialist to be the patient advocate at initial contact, guiding admissions and collecting essential information.

The role involves collaborating with physicians and teams, processing paperwork, and ensuring regulatory compliance while maintaining a calm, welcoming environment for patients and families.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Experience in insurance, billing, or related field preferred.
• Experience in mental health preferred.

Responsibilities

• Welcome patients and caregivers and ensure a positive admission experience.
• Collect, verify, and input medical, insurance, and demographic information.
• Explain and complete admission paperwork with required signatures.
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and belongings searches as needed.
• Handle patient interactions in crisis situations calmly and professionally.
• Facilitate unscheduled admissions and scheduling with Patient Access.
• Collaborate with multidisciplinary teams on clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and address inquiries.
• Provide clear documentation of cases requiring special attention.
• Participate in on‑call, weekend, and holiday coverage as scheduled.

Skills

Communication

Customer service

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Cerner system

Job description

About Rogers Behavioral Health

Rogers Behavioral Health is a nationally recognized, non‑for‑profit provider of highly specialized psychiatric care. It offers evidence‑based treatment for children, teens, and adults with OCD, anxiety, addiction, depression, mood, eating disorders, trauma, and PTSD, and operates residential and outpatient programs across Wisconsin and the U.S.

Role Overview

The Intake Specialist serves as a patient advocate and first point of contact for all patients and families seeking services. The role facilitates admission processes, collaborates with physicians, providers, and multidisciplinary teams, and contributes to the high‑quality care Rogers is known for.

Responsibilities

• Welcome patients and caregivers and ensure a positive, seamless admission experience.
• Collect, verify, and accurately input medical, insurance, and demographic information.
• Explain and complete admission paperwork, obtaining required signatures such as patient rights and consent forms.
• Register patients and manage documents using the Cerner system.
• Conduct safety checks and perform belongings searches as needed.
• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
• Explain insurance coverage to patients and address related inquiries.
• Provide clear documentation and communicate cases requiring special attention.
• Participate in on‑call, weekend, and holiday coverage as scheduled.

Qualifications

• Professional demeanor and adherence to hospital policies.
• Knowledge of Joint Commission standards and willingness to participate in training.
• Commitment to the mission of Rogers Behavioral Health and patient care excellence.
• High school diploma or equivalent (required). Bachelor’s degree preferred.
• Recent college graduates strongly encouraged to apply.
• Computer skills required, including word processing.
• Previous experience in insurance, billing, or related field preferred.
• Experience in mental health preferred.

Schedule

• NOC – Week1: Monday‑Wednesday 11pm‑7:30am.
• Week2: Saturday‑Wednesday 11pm‑7:30am (64 hours biweekly).

Benefits

• Health, dental, and vision insurance coverage for you and your family.
• 401(k) retirement plan.
• Employee share program.
• Life and disability insurance.
• Flexible spending accounts.
• Tuition reimbursement.
• Health and wellness program.
• Employee assistance program (EAP).

Equal Opportunity Employment

EOE/MFDV Equal Employment Opportunity and affirmative action – Rogers Behavioral Health (rogersbh.org). Rogers Behavioral Health is an Equal Opportunity Employer. Rogers is committed to fair hiring practices and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or other protected characteristics.