Intake Specialist

Rogers Memorial Hospital, Inc.; West Allis (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life/disability insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Rogers Behavioral Health in Wisconsin seeks an Intake Specialist to be the first contact for patients and families seeking services. You will welcome patients, collect and verify medical, insurance, and demographic information, and register them in the Cerner system.

The role supports a multidisciplinary team, participates in on-call coverage, and ensures HIPAA/EMTALA compliance. A high school diploma is required; a bachelor’s degree is preferred, and mental health experience is a plus.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Mental health experience preferred.
• Strong computer skills including word processing.

Responsibilities

• Welcome patients and caregivers, ensuring a positive admission process.
• Collect, verify, and input medical, insurance, and demographic information with accuracy.
• Explain and complete admission paperwork and obtain required signatures.
• Register patients and manage documents using the Cerner system.
• Produce safety checks and assist with belongings searches as needed.
• Maintain HIPAA and EMTALA compliance and participate in on-call coverage.

Skills

Communication skills

HIPAA compliance

Cerner system familiarity

Insurance data gathering

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Cerner

Job description

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.Job Responsibilities:Welcome patients and caregivers, ensuring a positive and seamless admission process.Collect, verify, and input medical, insurance, and demographic information with accuracy.Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).Register patients and manage documents using the Cerner system.Conduct safety checks and assist with belongings searches as needed.Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.Explain insurance coverage to patients and handle related inquiries.Provide clear documentation and communicate cases requiring special attention.Participate in on-call, weekend, and holiday coverage as scheduledOther Requirements:Professional demeanor and adherence to hospital policies.Knowledge of Joint Commission standards and willingness to participate in training.Commitment to the mission of Rogers Behavioral Health and patient care excellence.Schedule: 3-11:30PM Shift Tuesday - Thursday, Saturday & Sunday every other week.Recent college graduates who want to pursue a career in mental health are strongly encouraged to apply!High school diploma or equivalent required. Bachelor’s degree preferred.Mental Health experience preferred.Computer skills required, including word processing.Previous experience in insurance, billing preferred.The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.https://rogersbhfoundation.org/EOE/MFDVEqual Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:Health, dental, and vision insurance coverage for you and your family401(k) retirement planEmployee share programLife/disability insuranceFlex spending accountsTuition reimbursementHealth and wellness programEmployee assistance program (EAP)Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)