Intake Specialist/ Medical Receptionist

alcanzaclinical; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Alcanza is a growing clinical research company with sites across the United States. The Intake Specialist is the first point of contact at the site, providing a warm, friendly greeting to volunteers and answering questions to ensure a pleasant experience from the very first call.

This role acts as a bridge between recruitment and clinic staff, addressing volunteers' concerns and guiding them through the visit process to support smooth coordination of trials and participant satisfaction.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to guide volunteers and answer questions.

Responsibilities

• Be the first point of contact at the site for volunteers.
• Answer questions and address concerns to ensure a positive experience.
• Support smooth handoffs between recruitment and clinic staff.

Skills

Customer service

Communication skills

Patient-facing experience

Education

High school diploma or GED

Job description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Intake Specialist is the first point of contact at the site making this a crucial role. Excellence in customer service is a must as this role is responsible for providing a pleasant experience for the volunteers by providing a warm friendly greeting, answering any questions, addressing their concerns and providing assistance. It is important that this role be the relationship bridge between recruitment and the clinic staff to ensure their experience is enjoyable from the first phone call to the last visit of the trial.