Patient Liaison (Patient Recruiter)

ActivMed Practices & Research, LLC.; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Health Savings Account (HSA)

401(k) with match

Job summary

Alcanza Clinical Research is expanding its patient recruitment across multiple sites. The Patient Liaison will conduct onsite pre-screening, coordinate scheduling, and drive enrollment for local studies to ensure a smooth enrollment process.

The role requires 5+ years in healthcare or medical research, strong organizational and communication skills, and bilingual English/Spanish proficiency. Experience with CTMS and EHR systems is highly preferred; this is a full-time onsite role with

Qualifications

• High school diploma or equivalent with 5+ years in healthcare, call center, or medical research.
• MA, CNA, LPN/LVN, EMT or medical license preferred.
• Experience with CTMS and calendar management is highly preferred.
• Bi-lingual English/Spanish proficiency a plus.

Responsibilities

• Execute onsite pre-screening and pivot qualified patients into studies.
• Evaluate eligibility via screening interviews, medical records reviews or staff discussions.
• Manage onsite screening schedule and rescheduling as needed.
• Own No-Show/DNQ tracking and optimization.
• Capture and manage inbound physician referral leads.
• Address barriers to study entry with available support services.
• Update CTMS with patient touches and statuses.
• Create targeted CTMS call lists for efficient recruitment.
• Drive recruitment metrics and report screening performance.
• Notify leadership of barriers to screens.
• Knowlege of clinical studies and inclusion/exclusion criteria.
• Manage patient portal leads and refer-a-friend campaigns.
• Represent company with HCP referral partners locally.
• Support local community outreach events to engage patients.
• May assist with recruiter training and onboarding.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Typing 40+ wpm

Organizational skills

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

MA / CNA / LPN / EMT preferred

Tools

CTMS

Electronic Health Records (EHR)

Job description

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Patient Liaison is responsible for supporting onsite patient recruitment efforts by

conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Essential Job Duties

• Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies for dedicated and local sites should patient be willing to travel.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
• Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested.
• Own No-Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.
• Ensure timely and consistent updating to Clinical Conductor/CTMS – updating patient touches/patient profile statuses, etc.
• Create targeted call lists based on i/e criteria in CTMS to best target patient populations for call efficiency.
• Position shares accountability for regional recruitment results. Drive screening numbers to meet recruitment goals set by leadership. Assist with collection of performance metrics related to attribution capability for screening visits.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges to screens scheduled or completed.
• Acquire and continuously update knowledge of clinical research studies, including detailed understanding of their inclusion and exclusion criteria.
• Manage patient portal leads (central campaigns) to include review, calling and updating patient leads.
• Monitor status of Refer-A-Friend campaigns
• Represent company with HCP referral partners for local support and relationship management.
• Support planning and participate in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.
• Perform all other duties that may be requested or assigned.

Minimum Qualifications

A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required. MA, CNA, LPN/LVN, EMT or other medical license is preferred. Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred. Bi-lingual (English / Spanish) proficiency is a plus.

Required Skills

• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Must possess strong organizational skills, attention to detail, and have basic math proficiency.
• Well-developed written and verbal communication skills. Bi-lingual (English / Spanish) proficiency is highly preferred.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to work under minimal supervision, identify problems and help find solutions.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.
• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

Alcanza Clinical Research (“Alcanza”) is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all.

We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life.

Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined.

Alcanza Clinical Research is an Equal Opportunity Employer

It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, marital status, veteran status, disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. We recognize that diversity and inclusion is a driving force in the success of our company.