Intake Specialist, Level 3

Jobtailor; North Carolina; On-site; USD 36,000 - 60,000; Full time

Job summary

Jobtailor in North Carolina is seeking a proactive customer support professional to handle inquiries by phone and email, review requests for accuracy, and document interactions. You will verify member benefits and eligibility and help triage and assign inquiries in a timely manner.

Role requires strong verbal and written communication, plus experience in a call center. You will support internal and external customers and provide feedback to Team Leads while maintaining service requests.

Qualifications

• High school diploma or GED is required.
• 3+ years of experience in a related field.
• Call center experience is strongly preferred.
• Excellent verbal and written communication skills are required.

Responsibilities

• Process a variety of requests, inquiries and transactions via phone, email, fax, and mail.
• Review requests to ensure accuracy.
• Support internal and external customers via phone or email.
• Document all pertinent information related to the call or inquiry.
• Gather and analyze data to provide feedback to Team Leads.
• Verify member benefits and eligibility.
• Maintain and update Service Requests.
• Triage and assign all incoming inquiries in a timely manner.
• Provide clinical review outcome notification to members and providers.

Skills

Verbal communication

Written communication

Call center experience

Data analysis

Education

High school diploma or GED

Job description

Responsibilities

• Process a variety of requests, inquiries and transactions via phone, email, fax, and mail.
• Review requests to ensure accuracy.
• Support internal and external customers via phone or email.
• Document all pertinent information related to the call or inquiry.
• Gather and analyze data to provide feedback to Team Leads.
• Verify member benefits and eligibility.
• Maintain and update Service Requests.
• Triage and assign all incoming inquiries in a timely manner.
• Provide clinical review outcome notification to members and providers.

Qualifications

• High school diploma or GED.
• 3+ years of experience in a related field.
• Prior call center experience, strongly preferred.
• Excellent verbal and written communication skills.

Core Competencies

Demonstrates strong communication skills and the ability to process and document customer inquiries efficiently. Experienced in call center operations with a focus on customer support and data analysis.