Intake Specialist

Kisling, Nestico & Redick, LLC; Fairlawn (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Kisling, Nestico & Redick, LLC in Fairlawn, Ohio, seeks an Intake Specialist to manage day-to-day intake operations. This role involves answering phones in a high-volume environment, creating client intakes, and recording case information accurately.

The ideal candidate will have strong communication skills, experience in a law firm or call center, and proficient knowledge of MS Office. The position requires the ability to multitask, work under pressure, and collaborate well within a team.

Qualifications

• Experience in a high-volume call center or law firm is preferred.
• Excellent communication skills are essential.
• Must be able to handle multiple tasks effectively.

Responsibilities

• Answer phones in a high-volume call center.
• Create and manage client intakes.
• Collect and record information in case management software.

Skills

High volume phone experience

Exceptional communication skills

Strong attention to detail

MS Office proficiency

Ability to work under pressure

Job description

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

Knowledge

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

Skills

• Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.
• Coordination skill to operate office phone and headphones.
• Coordination skills to operate printers and calculators.