Intake Specialist - I10-E Career Center

Goodwill Industries of Houston; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Goodwill Houston is seeking an Administrative Support Specialist to assist the Career Center team, program participants, and staff. You will handle reception, data entry, and clerical duties while upholding confidentiality and a professional demeanor.

This role requires bilingual Spanish and occasional weekend work, with opportunities to engage in outreach and client services across GWH programs to help participants progress to work and training opportunities.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of client services or administrative experience preferred.
• Good written and verbal communication skills.
• Bilingual Spanish required.
• Ability to work weekends as needed.
• Reliable transportation.

Responsibilities

• Meet and greet Career Center clients and visitors.
• Answer telephones, routine inquiries, and refer to programs.
• Data entry and record keeping in HMIS and Caseworthy with confidentiality.
• Promote GWH programs for career and life advancement.
• Perform clerical duties and maintain office supplies.
• Coordinate weekly orientations, intake, and assessment processes.
• Represent GWH at community events and activities.
• Assist with retention follow-up and program support as directed.

Skills

Data entry

Customer service

Bilingual Spanish

Education

High school diploma or equivalent

Tools

HMIS

Caseworthy

Job description

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary

Provides administrative support for the program, team members, and program participants. This includes general administrative duties, receptionist work, Workforce Development (WFD) member services support, data entry into multiple databases, and other project-based assignments. Must demonstrate professionalism through in-person and telephone interaction.

Essential Duties and Responsibilities

• Meet and greet all Career Center clients and visitors.
• Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH Programs when needed.
• Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
• Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
• Performs clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
• team members at all levels of the organization
• Assists with routine follow-up phone calls and emails in support of program retention data.
• Assistance with retention follow-up may be necessary and as directed by program staff, coordinator, and the manager.
• Organizes, prepares materials and facilitates weekly orientations, intake, and assessment processes.
• Participates in staff meetings, maintains appropriate agency documentation of the meetings, and contributes to team efforts by assisting team members to accomplish results as needed.
• Refer participants to community partners for social aid.
• Participate and represent GWH at community-based events and activities.
• May be required to attend and support job training.
• Ensures the equipment for Connect Centers is operating by completing preventative maintenance and submitting repair requests when needed.
• Other duties as assigned by Management.

Additional Responsibilities

• Demonstrate professionalism, and good judgment and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state and federal laws and regulations.

Minimum Qualifications

• High school diploma or equivalent is required.
• One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
• Good written and verbal communication skills.
• Bilingual Spanish Required
• Ability to work weekends as needed.
• Ability to communicate and interact well with a variety of personality types. Must have reliable transportation.

Key Performance Indicators

1. Meet data entry deadlines in HMIS and Caseworthy systems.
2. Support program goals.
3. Provide referrals for co-enrollment to other GWH programs.
4. Maintain the tracker for referrals to assess eligibility and follow-up.
5. Execute WFD projects as assigned.

Physical Requirements/Work Environment

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.
• Able to spend most working hours at a computer.