Talent Coach

Goodwill Houston; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Goodwill Houston is seeking a Talent Coach in our Human Resources team. Based at our Houston locations, you will connect associates with life and career coaching and with community resources to support retention and growth.

You will maintain the IDP cycle, coordinate coaching notes in electronic case management systems, and refer associates to training, education, and social services while protecting confidentiality and privacy.

Qualifications

• A high school diploma or equivalent is required.
• Ability to read, write, and communicate effectively in English.
• Minimum of one year of case management experience preferred.
• Extensive knowledge of community resources across business, government, non-profit, and faith-based organizations.
• Experience as a facilitator, instructor or career coach.
• Good computer skills (Microsoft Office).
• Excellent written and verbal communication skills.
• Must have reliable transportation.
• Legally authorized to work in the United States without sponsorship.

Responsibilities

• Develop and manage the IDP cycle for associates.
• Coach and educate associates to promote growth.
• Promote GWH programs and career pathways.
• Coordinate coaching notes in electronic case management systems.
• Refer associates to community resources and training.
• Travel to multiple locations as needed.
• Maintain accurate records.
• Provide single point of contact support to associates and families.
• Assist with crises intervention and advocacy as required.

Skills

Case management experience

English communication skills

Microsoft Office

Multitasking

Interpersonal skills

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Title: Talent Coach

Department: Human Resources (HR)

Reports to: Associate Experience, Lead

FLSA Status: Exempt

Locations: 77024, 77373

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Ensure GWH associates receive services from WFD, strategic partners, and other community resources consistent with the mission, identified outcomes, and each associate's individualized plan outlining a path toward retention and growth.

Responsible for a variety of roles in order to provide individual associates, and when warranted, their families, with comprehensive, “single point of contact” support as part of a seamless service delivery design. Services provided to associates include life and work coaching, personal and career counseling, work assessments, mediation, coordination and advocacy with organizational and community resources, and case management to achieve self-sufficiency.

Essential Duties And Responsibilities

• Accountable for the associates’ full Individual Development Plan (IDP) cycle, including assessing, planning, implementing, monitoring, and evaluating actions required to meet the associate’s accommodation, retention, and career growth needs.


• Effectively develop positive, empowering relationships with the associates through coaching, motivating, and educating.


• Actively promote GWH programs to create awareness and demonstrate the potential they have in career and life advancement.


• Fluent in the evidence-based career navigation model and the specific career pathways within GWH.


• Fluent in local community resources and programs, and provide constant referrals to programs that foster the continued growth of the associate.


• Maintain working knowledge of educational and training opportunities located inside and externally in the community.


• Document coaching, with the associates through coaching notes in electronic case management systems.


• Coordinate with associates and pre-schedule meetings.


• Refer associates to outside sources or additional training services or social aids.


• Establish a rapport with associates.


• Intervene in crises.


• Maintain accurate records.


• Travel to multiple locations as needed.


• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.


• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.


• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.


• Must be punctual, maintain a professional appearance, and perform expected duties.


• Maintain a high level of confidentiality.


• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.


• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications

• A high school diploma or equivalent is required.


• Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.


• A minimum of one (1) year of experience in case management is preferred.


• Extensive knowledge of community resources in the four sector areas: business, government, non-profit, and faith-based organizations.


• Experience as a facilitator, instructor or career coach.


• Good computer skills (proficiency in Microsoft Office).


• Excellent written and verbal communication skills.


• Ability to communicate and interact well with a variety of personality types.


• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues.


• Ability to plan, implement, and evaluate the achievement goals, objectives, and work plans.


• Must have reliable transportation.


• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI)

• Serve GWH associates in assigned area(s).


• Ensure 85% of the associates reach a 30-day retention.


• Provide wrap-around service referrals to 90% of associates (cohort rollout determined by HR/DGR/WFD greatest need) to achieve a minimum of one (1) short-term goal identified in the needs assessment (IDP).


• Complete and effective budget with the associates.


• Provide all associates on the roster with referrals for co-enrollment into GWH Programs.


• Execute WFD projects as assigned.

Physical Requirements/Work Environment

• Ability to sit, stand, bend, and reach.


• Ability to lift, push, and pull up to 25 lbs.


• Able to spend most working hours at a computer.