Intake Specialist I (IN / Remote)

FreedomCare; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

FreedomCare is a remote, nationwide home care company seeking an Intake Specialist I to educate patients and caregivers on enrollment. You will collaborate with a Patient's Case Manager and inter-department teams to ensure a quick turn-around and excellent service.

A strong can-do attitude, empathy, and problem-solving are valued traits. Responsibilities include managing enrollment, serving as the first contact, and achieving monthly enrollee targets while navigating multiple systems.

Qualifications

• Experience in high-volume inbound and outbound call environment.
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics.
• Poise and patience when dealing with clients.
• Excellent written and verbal skills; ability to resolve issues over the telephone.
• Computer proficiency; strong typing skills and ability to leverage technology to identify, research and solve customer issues.
• Keen attention detail, metrics driven, excellent time management skills.
• High empathy and collaborative team player.
• Flexibility as the role may evolve as we grow.

Responsibilities

• Ensure a seamless, complete enrollment process for all prospective clients into the SFC program.
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees.
• Manage a high open caseload until the enrollment process is complete.
• Regularly meet monthly completed Start of Care (SOC).
• Provide exceptional customer service and positive experience for potential patients/caregiver.
• Regular communication with Case Management agencies regarding patient authorizations.
• Navigate multiple systems to determine eligibility and obtain authorization.
• Regularly achieve monthly new enrollee goals.
• Maintain data input, scheduling, document uploading and enrollment communications.

Skills

High-volume calls

Effective communication

Empathy

Problem solving

Time management

Job description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team.

This is a remote position with potential travel for meetings/collaboration into the FreedomCare hub closest to you.

Department & Position Overview

As an Intake Specialist you will work closely with patients and caregivers to educate them on the application and enrollment process. You will be working closely with the Patient's Case Manager, as well as inter-departmental teams within the business to ensure a quick and efficient turn-around time to get them on Care. You will be providing seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

People on our team all possess a real passion for helping people, which is one of our company’s core values. You will ensure our customers receive the level of care and attention they deserve. You'll pride yourself on your ability to problem solve and take ownership for each customer request ensuring that we always do the right thing for our members.

Every Day You Will

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals
• Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Ideal Candidate Will Possess

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player
• Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!

Nice-to-Haves

• 2+ years of relevant experience in a similar position is preferred
• Healthcare/startup experience
• Bilingual in Spanish, or other languages desired

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.90 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range

$18.90—$23 USD