Intake Specialist I

AltaMed Health Services; Pico Rivera (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with 


Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services seeks an Intake Specialist I to coordinate enrollment for potential PACE participants. You will work with Enrollment Development Specialists to enroll and support retention, and serve as the bridge between Marketing and Operations.

You will manage enrollment progress in the CRM, conduct outreach, identify referral sources, and ensure adherence to state, federal, and company requirements while supporting growth of the PACE program.

Qualifications

• Associate's degree in healthcare or related field or 2+ years healthcare experience.
• Current valid BLS certification required.
• Minimum one year experience working with the elderly and their families in healthcare or community setting.
• Marketing/Sales experience preferred.
• Bilingual Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Responsibilities

• Coordinate enrollment process for potential PACE participants.
• Assist Enrollment Development Specialists to increase PACE program membership.
• Explain and upsell comprehensive services provided by the PACE Program.
• Manage participant enrollments and track progress using CRM system.
• Collaborate with Marketing and Operations; generate enrollment leads through outreach activities.
• Ensure compliance with state, federal, and company requirements.

Skills

Bilingual proficiency

Healthcare industry experience

Marketing/Sales experience

CRM software

Education

Associate's degree in healthcare or related field

Tools

CRM software

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Intake Specialist I will coordinate the enrollment process of potential PACE participants, requires a minimum of two (2) years of experience in the healthcare industry. The Intake Specialist I will work with the Enrollment Development Specialists (EDSs) to assist in increasing the PACE program membership by effectively enrolling potential participants and supporting retention efforts. The Intake Specialist will be responsible for discussing, upselling, and explaining the overall services provided by the PACE Program. They will be housed at the AltaMed PACE site they support and will act as the bridge between the Marketing and Operations teams. The Intake Specialist I is responsible for managing participants’ enrolments; they will be the central point person and will work in conjunction with other PACE cross-functional departments to ensure participants are enrolled promptly. This role demands to work in a fast-paced and team environment, in collaboration with internal and external AltaMed operations teams. The Intake Specialist I will utilize the Customer Relationship Management System (CRM) to track and monitor all leads and will be responsible for daily status reports on marketing efforts and participant enrollment progress. Other responsibilities include assisting with identifying new referral sources, conducting outreach activities, and generating enrollment leads through internal promotion activities. The Intake Specialist must ensure consistent compliance with all state, federal, and company-specific requirements.

Minimum Requirements

• Associate's degree in healthcare, Business Administration, or a related nursing field of study, or a minimum of two (2) years of experience in the healthcare industry.
• Current valid BLS certification required.
• Minimum one-year experience working with the elderly and their families, preferably in a healthcare or community agency setting required.
• Marketing/Sales experience preferred.
• Bilingual Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Compensation

$25.00 - $29.32 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuits pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.