Intake Specialist — Empathy & Coordination

Preventive-Measures; Allentown (Lehigh County); On-site; USD 28,000 - 33,000; Part time

Job summary

Preventive-Measures in Allentown, PA is seeking an Intake Specialist to conduct preliminary interviews, gather essential information, and coordinate the initial steps of client service. This part-time role requires strong communication, empathy, and organization to ensure a smooth intake process and a positive client experience.

You will perform intake assessments, input data into the EHR, maintain confidentiality, and liaise with departments and outside organizations to arrange referrals and

Qualifications

• Bachelor’s degree in Psychology, Human Development, Behavioral Science, or a related discipline.
• Prior experience in customer service, healthcare, social work, or related fields is highly desirable.

Responsibilities

• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated.
• Performs intake assessments, evaluations, and referrals of assigned clients, obtaining sufficient information during the evaluation process for clinical assessment and planning.
• Presents treatment and service plans to clients following the evaluation process.
• Provides care necessary as described in department policies and procedures.
• Serves as the primary contact for new clients, patients, or customers during the intake process.
• Conducts preliminary interviews to gather information on needs, concerns, and relevant history.
• Evaluates initial eligibility for programs or services based on set criteria and guidelines.
• Accurately records and inputs client information into the appropriate database or electronic health record (EHR) system.
• Maintains confidentiality of all client data in compliance with privacy regulations and organizational policies.
• Coordinates with internal departments or external organizations as needed for additional resources or referrals.
• Provides information about available services, policies, and procedures in a clear and supportive manner.
• Addresses client questions and concerns, escalating complex issues to supervisors as necessary.
• Ensures compliance with applicable regulations and organizational policies throughout the intake process.
• Maintains organized records of all client interactions, documentation, and follow-up actions.

Skills

Interpersonal skills

Communication

Time management

Data entry

Privacy laws understanding

Education

Bachelor's degree in Psychology/Human Development/Behavioral Science

Tools

EHR systems

Job description

Preventive-Measures in Allentown, PA is seeking an Intake Specialist to conduct preliminary interviews, gather essential information, and coordinate the initial steps of client service. This part-time role requires strong communication, empathy, and organization to ensure a smooth intake process and a positive client experience.

You will perform intake assessments, input data into the EHR, maintain confidentiality, and liaise with departments and outside organizations to arrange referrals and