Intake Specialist: Empathetic Legal Support & Data Intake

Pop-Up Talent; Los Angeles (CA); Sur place; USD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Paid vacation

Paid sick leave

Paid holidays

401k profit sharing

On-site parking

On-site gym

Résumé du poste

Pop-Up Talent is seeking an Intake Assistant in Los Angeles to be the first point of contact for clients in a variety of legal matters. You will gather preliminary information via multiple channels, care for clients in crisis, and support attorneys with documentation and data entry.

Responsibilities include maintaining case records, coordinating with staff, and performing standard administrative tasks to ensure smooth client flow and compliant data handling.

Qualifications

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

Responsabilités

• Intake team serves as first contact for injured or harmed individuals by phone, email, text, or in person to gather preliminary information on legal matters
• Duties include databasing and documentation of medical records, emails, accident reports, client follow-ups, attorney collaboration, and general admin tasks

Connaissances

Sales experience

Customer service

Crisis counseling

Legal experience

Outils

Case Management Software

Description du poste

Pop-Up Talent is seeking an Intake Assistant in Los Angeles to be the first point of contact for clients in a variety of legal matters. You will gather preliminary information via multiple channels, care for clients in crisis, and support attorneys with documentation and data entry.

Responsibilities include maintaining case records, coordinating with staff, and performing standard administrative tasks to ensure smooth client flow and compliant data handling.