Intake Specialist

iicrc-careers; Vancouver (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Vision insurance

PTO – Paid Time off

Job summary

Paul Davis Restoration seeks an Intake Specialist to be the first touchpoint for customers, handling inquiries via phone, email, and in person. You will create detailed job files for new losses and coordinate with teams to ensure timely, professional responses.

The role emphasizes empathy, active listening, and meticulous documentation to support rapid restoration efforts and customer satisfaction.

Qualifications

• Highschool diploma or equivalent.
• Minimum 2 years in a customer service role.
• Associates degree preferred but not required.
• Proficient in MS Office and basic computer skills.
• Strong communication, empathy, and interpersonal skills.
• Willingness to participate in after-hours rotation for intake/dispatch.
• Typing speed of 50+ words per minute.

Responsibilities

• Serve as first point of contact via phone, email, walk-ins, and social media.
• Accurately intake new losses and create comprehensive job files.
• Assign participants to ensure prompt service delivery.
• Provide outstanding customer service and maintain professional conduct.

Skills

Customer service

Attention to detail

Empathy

Communication skills

Typing speed 50+ wpm

Professional demeanor

Education

High school diploma

Associates degree preferred

Tools

Microsoft Office Suite

Word

Excel

Outlook

Teams

Job description

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Vision insurance

Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression? Do you thrive in a fast‑paced environment where attention to detail and efficiency are paramount? If you answered yes, then Paul Davis Restoration (PDR) has an exhilarating opportunity for you to join our dynamic team as an Intake Specialist. As a premier construction general contractor specializing in insurance restoration projects, we pride ourselves on achieving unmatched results while providing unparalleled growth opportunities for exceptional individuals like you.

The Role:

As an Intake Specialist at Paul Davis Restoration, you will be at the heart of the customer experience. Your unwavering commitment to listening, empathy, and care will be instrumental in creating a seamless journey for our valued customers. Your expert handling of job files will ensure accurate and comprehensive documentation, enabling our dedicated Paul Davis teams to promptly and professionally address their needs.

Being the first point of contact for our customers and clients, your exceptional customer service skills will shine as you provide a warm and welcoming experience. Your genuine enthusiasm for assisting others will leave a lasting impression and foster trust and confidence in our services. Join us at Paul Davis Restoration and become part of a team that not only delivers top‑notch results but also values your exceptional talent.

Key Responsibilities:

• Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls, emails, walk‑ins, and social media interactions, ensuring exceptional service is provided to our valued customers and clients.
• New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.

Requirements and Qualifications:

• Highschool Diploma and/or equivalent.
• Minimum of 2 years of experience in a customer service role.
• Associates degree (2‑year) preferred but not required.
• Uphold the Paul Davis Core values, vision, and mission statements.
• Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in‑person interactions with customers.
• Willingness to participate in the after‑hours rotation for job intake and dispatching.
• Excellent written and verbal communication skills, with a minimum typing speed of 50+ words per minute.
• Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong ability to work productively, stay organized, and remain professional under pressure.
• Resourceful, adaptable, detail‑oriented, and able to anticipate needs.
• Openness to receiving training, coaching, and regular feedback.
• Hours: 8:30 am‑5 pm Monday through Friday
• Other duties as required.

Benefits:

• PTO – Paid Time off
• Seven company paid holidays
• Medical, dental, vision benefits
• 401K with employer contribution
• Company recognition
• Paid Professional and Industry certifications and training
• Fun, family‑focused culture