Intake Specialist

Project Growth; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Une entreprise juridique axée sur la mission recherche un Intake Specialist pour un travail à distance. Le candidat idéal doit être passionné par l'aide aux autres, avoir une expérience en service client, et être bilingue en espagnol et en anglais. Ce rôle est axé sur l'assistance initiale aux clients, garantissant une évaluation complète et compassionnelle des cas possibles.

Qualifications

• 2+ années d'expérience en accueil client, service client ou soutien juridique préféré.
• Maîtrise de l'espagnol et de l'anglais requise, à l'oral comme à l'écrit.
• Capacité à documenter précisément les conversations.

Responsibilities

• Mener des entretiens d'accueil empathiques et détaillés pour évaluer les réclamations.
• Communiquer efficacement avec les clients potentiels en anglais et en espagnol.
• Participer aux réunions d'équipe et sessions de coaching.

Skills

Empathie

Compétences d'écoute

Détails

Bilinguisme (espagnol, anglais)

Compétences techniques

Job description

A mission-driven personal injury law firm serving clients across Texas. They fight for justice on behalf of individuals injured due to the negligence of others. Intake Specialists are the first point of contact, shaping client experience and ensuring potential cases are thoroughly evaluated and compassionately handled.

Location:

Fully Remote (Work from Home)

Hours: 9:00 AM – 5:00 PM CST

Key Responsibilities

• Client Intake & Qualification:
• Serve as the first voice clients hear—build rapport quickly and compassionately with injury victims and their families.
• Conduct detailed, empathetic intake interviews over the phone to assess potential personal injury claims.
• Gather key facts regarding liability, insurance, and damages, and input accurate data into the case management system.
• Determine whether prospective clients meet case criteria based on firm guidelines, training, and attorney input.
• Communication & Case Coordination:
• Communicate clearly and professionally in both English and Spanish.
• Explain next steps and firm processes to potential clients, ensuring a smooth handoff to the legal team.
• Follow up on pending leads and maintain contact until a decision is reached.
• Coordinate with attorneys and legal assistants to escalate urgent or viable cases promptly.
• Collaboration & Continuous Learning:
• Participate in weekly team meetings and coaching sessions with intake leadership.
• Provide feedback on trends, objections, and potential process improvements.
• Adapt quickly to changes in intake scripts, procedures, and software.
  
  

Qualifications

• 2+ years of experience in client intake, customer service, or legal support preferred; experience in personal injury law is a strong plus.
• Bilingual fluency in Spanish and English, both spoken and written.
• Excellent listening skills with the ability to remain calm and empathetic in high-stress situations.
• Strong attention to detail with the ability to document conversations and data accurately.
• Tech-savvy: Comfortable using case management software, VoIP systems, and CRM tools.
  
  

What Success Looks Like

• Quickly builds trust with potential clients and helps convert qualified leads into signed cases.
• Accurately identifies red flags and urgent issues during intake, leading to better case selection and reduced attorney screening time.
• Maintains detailed records and follows firm procedures without sacrificing compassion or clarity.
• Demonstrates consistent professionalism, empathy, and bilingual communication in every interaction.
  
  

Opportunity

This is more than just a job—it’s a chance to help people at one of the most difficult moments in their lives. As an Intake Specialist, you’ll be on the frontlines of justice, helping injury victims start their legal journey. If you are passionate about helping others, fluent in Spanish and English, and thrive in a fast-paced legal environment, we invite you to join and grow with the team.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets