Intake Specialist

Socket.dev

Newark (NJ)

On-site

USD 45,000 - 49,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision

403(b) retirement with matching

Life Insurance

Paid time off

Employee Assistance Program

Parking and transportation benefits

Job summary

Programs for Parents (PFP) in Newark, NJ is seeking an Intake Specialist for the Resource and Referral Department. The role focuses on delivering superior customer service to families and childcare providers, assessing program eligibility, and guiding subsidy payments.

Duties include handling inquiries, data entry, and maintaining confidentiality. The position requires bilingual skills (Spanish/Creole), a high school diploma, and experience in human services preferred.

Qualifications

Knowledge of subsidy program eligibility requirements
Familiarity with internal and external databases and systems
Strong verbal and written communication skills
Ability to communicate with diverse populations
Strong analytical and problem-solving abilities
High attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Basic math proficiency
High speed and accuracy data entry
Ability to meet productivity standards
Knowledge of Microsoft Office applications

Responsibilities

Communicate with families and providers in person, by phone, and in writing.
Review applications and calculate household income to determine eligibility with high accuracy.
Operate computer systems to search for initial applications, redeterminations, and updates.
Explain program requirements and procedures to families and providers.
Inform participants of childcare options and how to choose quality care.
Provide community referrals and connect participants to childcare resources.
Enter data into internal and external databases.
Maintain a clean reception area and participate in staff meetings and trainings.

Skills

Program eligibility knowledge

Database systems

Verbal & written communication

Diversity communication

Critical thinking

Attention to detail

Organization

Multitasking

Math proficiency

Data entry speed/accuracy

Microsoft Office

Education

High School Diploma

Associate's degree preferred

Experience in human services or child development (preferred)

Job description

Description

Make a Difference from Day One — Join Programs for Parents (PFP)

Are you passionate about making a meaningful impact in the lives of children and families? At PFP, you’ll have the opportunity to contribute to a mission-driven nonprofit that helps ensure every child gets the best possible start in life. We serve Essex County, NJ by empowering families, supporting childcare providers, and advocating for quality early childhood education. Our work encompasses providing education and referrals, promoting best practices, and connecting families with essential financial resources to help them thrive.

Our Culture & Values

At Programs for Parents, we look for team members who:

Lead with respect and empathy.
Communicate openly and professionally.
Embrace change and continuous improvement.
Collaborate across departments to solve problems.
Take ownership and accountability for their work.
Support our mission of strengthening children, families, and communities.

Compensation & Benefits

We believe that the people who support our mission deserve support too. That’s why we prioritize employee well-being with competitive salaries and benefits. This is a full-time, non-exempt position. Mondays- Fridays, 35-hour work week. With an hourly rate of $25.83 (approximately $47,000 annually). We offer a comprehensive benefits package including:

Medical, Dental, and Vision coverage
403(b) retirement with matching
Life Insurance and Long-term Care Insurance
Generous paid time off- vacation, sick, personal, and self-care days
Employee Assistance Program
Parking and Transportation benefits

Requirements

Job Overview

We are seeking a dedicated and responsible Intake Specialist for our Resource and Referral (R&R) Department. The R&R Department provides families with access to a broad selection of childcare referrals and community resources; conducts parent engagement events, community events, and parent workshops; and provides customer service to families and childcare providers seeking information regarding program eligibility and subsidy payments. As the Intake Specialist, you will provide superior customer service to families and child care providers seeking information on program eligibility, payment, and child care options in accordance with the standard procedures outlined in the Subsidy Operations Manual. Specific duties include:

Communicating with families and providers in person, by phone, and through written correspondence.
Reviewing applications and calculating household income to determine program eligibility with a minimum 90% accuracy rate.
Operating various computer systems to conduct searches for initial applications, redetermination, and/or updating information.
Providing an overview of program requirements and procedures to families and childcare providers; how to choose quality care.
Informing program participants of childcare options.
Explaining program requirements and procedures to families and childcare providers.
Providing community referrals as needed.
Linking participants to childcare resources and referrals as needed.
Assisting childcare providers with payment and eligibility inquiries.
Entering data into internal and external databases.
Maintain a clean reception area.
Participating in staff meetings and training workshops.
Maintaining, securing, and safeguarding confidential information.
Providing other related duties as requested, assigned, or directed.