Intake Specialist

Acacia Network; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Acacia Network is seeking an Intake Specialist in Bronx, NY to perform psychosocial intakes, coordinate admissions, and support the MAT program. You will work closely with front office staff, medical teams, and clinicians to ensure timely assessments and service access.

The role requires an OASAS-licensed background, CASAC certification, and experience with Nextgen/Avatar EHR systems. Strong organizational and communication skills are essential for success in this team-based environment.

Qualifications

• Associates Degree in Human Services; Bachelor's preferred.
• 3+ years’ experience in an OASAS-licensed program.
• Valid CASAC certification required.
• Knowledge of Nextgen and Avatar EHR systems.
• Familiarity with LOCADTR 3.0 and Lighthouse processes.

Responsibilities

• Conduct substance abuse and mental health assessments using validated tools.
• Screen clients and determine readiness for clinical assessment.
• Coordinate intakes and medical appointments as needed.
• Assist with billing and financial clearance workflows.
• Maintain client records and report admissions/discharges in PAS systems.
• Provide client education on treatment services and program rules.

Skills

Excellent organizational skills

Strong communication skills

Teamwork

Multitasking

Time management

Education

Associates Degree in Human Services

Bachelor's degree preferred

Tools

Nextgen EHR

Avatar EHR

LOCADTR 3.0

Lighthouse

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Specialist

Regular Full-Time Bronx, NY, US

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The role of Admissions Intake provides alcoholism and substance abuse counseling services in approved work settings to conduct intakes and see clients individually in the Medication Assisted Treatment Program. The coordinator will complete a psychosocial intake assessment for clients. The position involves working closely with the front office support staff, the medical team as well as the clinicians.

KEY FUNCTIONS

• Conduct substance abuse and mental health assessments, utilizing standardized assessment tools and best practice techniques i.e. MI, EBP etc.
• Complete phone screenings and determine client’s suitability to complete a clinical assessment.
• Coordinate intakes and medical appointments as necessary.
• Knowledge of all applicable screening tools; i.e. PHQ 2&9, DAST, MAST, Modified Mini Screen, etc.
• Work with Finance Department to ensure billing for APG services.
• Work with Entitlement Department to ensure financial clearance.
• Process client ID Card/Photo.
• Complete a Comprehensive Psycho-Social Assessment for clients entering the Program.
• Complete timely reporting admissions and discharges on OASAS Client Data System PAS 44’s and PAS 45’s.
• Explain treatment service agreement include; program rules and regulations (orientation), policies and practices and obtains clients signatures.
• Serve as a backup in conducting monthly orientation groups that include all new admissions.
• Monitor and reconciles Census between Lighthouse/Central Registry and OASAS CDS.
• Pursue ongoing professional development relevant to the job position.
• Participate in clinical supervision regularly and interdisciplinary team meetings.
• Demonstrate understanding of appropriate use of treatment planning and clinical intervention.
• Provide education and information to the client about alcohol and drug abuse.
• Maintain and update referral services and resources that may be useful to our client population.
• Serve as a backup to conduct random toxicology testing for clients.
• Other related duties as required or directed by the Supervisor.

REQUIREMENTS

• Associates Degree in Human Services. Bachelors preferred.
• 3+ years’ work experience in OASAS licensed program.
• Valid unrestricted OASAS certification as a CASAC.
• Knowledge of the current LOCADTR 3.0.
• Knowledge of Lighthouse to check for dual enrollment.
• Must have specific training in chemical use, abuse and dependence specific to the services provided.
• Working knowledge of Electronic Health Record; i.e. Nextgen and Avatar.
• Obtain within six months of hire:
  • Supporting Recovery with Medications Addictions Treatment (MAT)
  • Obtain within thirty days of hire:
  • Screening, Brief Intervention and Referral to Treatment
  • CASAC Canon of Ethics (6 hours)
  • Confidentiality related to 42CFR (3 Hours)
  • Mandated reporter (2 hours)
• Excellent organizational, communication and time management skills.
• Ability to work on a strong team of professionals in a culturally diverse environment.
• Ability to multitask and to work and function under pressure.

WHY JOIN US

Acacia Network providesa comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.