Intake Specialist

Mizrahi Kroub LLP; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Fridays remote

401k and 401k Matching

Generous PTO and paid holidays

Job summary

Mizrahi Kroub LLP is actively seeking an Intake Specialist in New York, NY. The role serves as the first point of contact for potential clients, handling phone, email, and web submissions to screen and qualify cases.

You will gather facts, document details, and support a smooth intake process for the Employment team. Ideal candidates have 1+ years in legal intake or related roles, with strong communication, empathy, and organizational abilities.

Qualifications

• Minimum of 1+ years of experience in legal intake, customer service, or related role.
• Excellent communication and active listening skills.
• Bilingual in English and Spanish is a strong plus.

Responsibilities

• Serve as the first point of contact for potential clients via phone, email, and website submissions.
• Conduct intake interviews to assess facts related to discrimination, harassment, wrongful termination, retaliation, and wage claims.
• Input client information and case details into the firm’s case management system.
• Identify viable claims and escalate qualifying matters to attorneys.
• Coordinate with the Employment team to ensure smooth handoff of potential matters.
• Track follow-up tasks, schedule consultations, and collect supporting documentation.
• Assist with tracking referral sources and evaluating marketing campaign effectiveness.

Skills

Communication skills

Active listening

Bilingual English/Spanish

Organizational skills

Job description

• Full-time $40,000 - $50,000 annually, depending on experience.

Mizrahi Kroub LLP – Intake Specialist

New York, New York

• Full-time $40,000 - $50,000 annually, depending on experience.

About The Firm

Mizrahi Kroub LLP is a fast-paced and growing law firm based in New York City, with a focus on plaintiff-side litigation, including employment law and disability access cases under the Americans with Disabilities Act (ADA). We are committed to advocating for individuals and holding institutions accountable to ensure fair treatment and equal access. Our team is collaborative, mission-driven, and dedicated to providing high-quality legal representation while fostering the growth and development of our attorneys.

Job Overview

We are seeking a highly organized and empathetic Intake Specialist to serve as the first point of contact for potential clients. This role is critical to the firm’s growth and success, as it sets the tone for the client experience and ensures qualified cases are properly screened and escalated.

Key Responsibilities

• Serve as the first point of contact for potential clients via phone, email, and website submissions.
• Conduct thorough intake interviews to assess facts related to:
• Discrimination (race, gender, disability, age, etc.).
• Sexual harassment or hostile work environment.
• Wrongful termination or constructive discharge.
• Retaliation and whistleblower claims.
• Unpaid wages, overtime violations, and misclassification.
• Accurately input client information and case details into the firm’s case management system.
• Identify viable claims based on firm criteria and elevate qualifying matters to attorneys for further evaluation.
• Communicate with empathy and professionalism, often with individuals in distress or crisis.
• Track follow-up tasks, including scheduling consultations and collecting supporting documentation.
• Coordinate with the Employment team to ensure smooth handoff of potential matters.
• Assist with tracking referral sources and helping evaluate marketing campaign effectiveness.

Qualifications

• Minimum of 1+ years of experience in legal intake, customer service, or related role (employment law experience strongly preferred).
• Exceptional communication and active listening skills.
• Highly organized, with the ability to manage multiple tasks and follow-ups.
• Bilingual in English and Spanish is a strong plus.
• Discretion, empathy, and professionalism when handling sensitive or emotional conversations.

Benefits Package

• Medical, Dental, and Vision insurance.
• Fridays remote.
• 401k and 401k Matching.
• Generous PTO and additional paid holidays off.