Intake Specialist

Michigan Chapter of N.A.H.R.O.; Michigan; On-site; USD 16,531 - 22,041; Full time

Job summary

A regional leader in housing assistance is seeking an Intake Specialist to manage applicant files and eligibility processes for the Inkster Housing Commission. The ideal candidate will possess strong customer service skills, attention to detail, and relevant certifications. This is a full-time position requiring effective communication and office management abilities, with a pay rate of $12.00 to $16.00 per hour depending on qualifications.

Qualifications

• Minimum three years of responsible administrative support experience.
• HCV/Public Housing Eligibility certification within 1 year of employment.
• Strong analytical skills for financial data and research.

Responsibilities

• Responsible for maintaining applicant files for the Inkster Housing Commission.
• Processes client eligibility information and performs clerical duties as assigned.

Skills

Excellent Customer Service

Strong communication skills

Data entry and typing skills

Attention to accuracy and detail

Education

High School diploma or equivalent

Business school course in office management or accounting

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Reports To: Director of Asset Management & Modernization

Current Work Schedule: Monday – Friday, 8:00AM – 5:00PM – On Call

FLSA: Non-exempt (Hourly)

Pay Rate: $12.00 – 16.00 Depending on Qualifications

GENERAL DESCRIPTION:
This position is responsible for all program applications and maintains the applicant files for the Inkster Housing Commission; performs clerical work in the processing of client eligibility information and other clerical duties as assigned

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

• High School diploma or equivalent; supplemented by business school course in office management, accounting and/or administration and three years responsible experience in performing various administrative support work and/or experience within public housing or related social programs or any equivalent combination and experience.
• HCV/Public Housing Eligibility Certification (within 1 year of employment).
• HVC/Public Housing Rent Calculation Certification (within 1 year of employment).

Licenses and Certifications

• HCV/Public Housing Eligibility Certification (within 1 year of employment).
• HVC/Public Housing Rent Calculation Certification (within 1 year of employment

Job Title: Intake Specialist

Reports To: Director of Asset Management & Modernization

Current Work Schedule: Monday – Friday, 8:00AM – 5:00PM – On Call

FLSA: Non-exempt (Hourly)

Pay Rate: $12.00 – 16.00 Depending on Qualifications

GENERAL DESCRIPTION:
This position is responsible for all program applications and maintains the applicant files for the Inkster Housing Commission; performs clerical work in the processing of client eligibility information and other clerical duties as assigned

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

• High School diploma or equivalent; supplemented by business school course in office management, accounting and/or administration and three years responsible experience in performing various administrative support work and/or experience within public housing or related social programs or any equivalent combination and experience.
• HCV/Public Housing Eligibility Certification (within 1 year of employment).
• HVC/Public Housing Rent Calculation Certification (within 1 year of employment).

Licenses and Certifications

• HCV/Public Housing Eligibility Certification (within 1 year of employment).
• HVC/Public Housing Rent Calculation Certification (within 1 year of employment

Knowledge, Skills and Abilities

• Excellent Customer Service.
• Ability to communicate with people from a broad range of socio-economic backgrounds.
• Strong oral and written communication skills.
• Ability to conduct research, including using internet.
• Ability to analyze mathematical/financial data.
• Attention to accuracy, detail, correcting errors.
• Knowledge of basic office procedures, mathematical calculations, professional business practices, including telephone etiquette, filing, letter writing, organization and time management skills.
• Operation of standard office equipment, including personal computer.
• Data entry and typing skills, min. 30 wpm.
• Strong Microsoft Outlook, Word, Excel skills
• Valid driver’s license in good standing
• Eligible for coverage under the IHC fleet auto insurance.

HOW TO APPLY: APPLICATION DEADLINE: Tuesday, June 5, 2018, 5:00PM

Submit letter of interest and resume prior to deadline to:

Name: Paul E. Bollinger, interim Executive Director

Address: IHC Administration Building, 4500 Inkster Rd. – Inkster, MI 48141

Email address: [e-mail]

Full Job Description

Michigan Chapter of the National Association of Housing and Redevelopment Officials