Intake Specialist

Isaacs & Isaacs Personal Injury Lawyers; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

HSA with employer contributions

Life and AD&D Insurance

Disability (Short/Long-Term)

401(k) with company match

Job summary

Isaacs & Isaacs Personal Injury Lawyers is seeking an Intake Specialist to be the first point of contact for potential clients. You will assess cases, gather information, and guide prospects through the intake process with a focus on converting inquiries into clients.

You will work in a fast-paced, goal-driven environment, balancing empathy with persuasive communication while maintaining accurate data in the firm’s case management system. Evening and weekend availability is expected as needed.

Qualifications

• 2+ years of experience in sales, call center, or customer service.
• Strong communication skills (verbal and written).
• Balance empathy with persuasive sales skills.
• Able to work in a goal-driven, performance-based environment.
• Ability to multi-task while typing 40+ WPM.
• Highly organized with strong attention to detail.
• Willingness to work evenings, weekends, and flexible schedules.

Responsibilities

• Respond to incoming calls and inquiries from prospective clients.
• Gather and document case details accurately and efficiently.
• Evaluate potential cases and determine fit and viability.
• Guide prospective clients through the sign-up process.
• Build rapport and convert qualified leads into signed clients.
• Collaborate with intake management on case evaluation decisions.
• Enter and maintain data in the firm’s case management system.

Skills

Communication skills

Empathy

Sales/persuasion

Typing 40+ WPM

Organization

Flexibility

Education

High School Diploma or GED

Tools

Case management system

Job description

Hiring Company Description

Since 1993, the attorneys of Isaacs & Isaacs have fought for injured victims in the states of Kentucky, Indiana, and Ohio. With over $2 BILLION collected for clients, Darryl Isaacs and the Isaacs team continue to call out big insurance companies, businesses, and individuals looking to make money off from victims injured in car crashes, truck accidents, commercial vehicles accidents, and wrongful death cases. We cannot undo the incident, but we can do everything in our power to make people whole in the eyes of the law by demanding justice and fair compensation.

Description

Isaacs & Isaacs is seeking a motivated and customer-focused Intake Specialist to join our growing team. As the first point of contact for potential clients, this role plays a critical part in evaluating new cases, building trust, and guiding individuals through the intake process. This is an ideal opportunity for someone with sales, call center, or customer service experience who excels at communication and thrives in a fast-paced, goal-driven environment.

Key Responsibilities Include

Client Intake & Case Evaluation

• Respond to incoming calls and inquiries from prospective clients
• Gather and document case details accurately and efficiently
• Evaluate potential cases and determine fit and viability
• Ensure each caller feels heard, supported, and confident in next steps

Sales & Client Conversion

• Guide prospective clients through the sign-up process
• Build rapport and convert qualified leads into signed clients
• Utilize persuasive communication and consultative sales techniques
• Meet or exceed monthly performance and conversion goals

Relationship Management & Coordination

• Collaborate with the intake management team on case evaluation decisions
• Maintain strong relationships with clients and internal teams
• Ensure timely follow-up and consistent communication

Administrative & System Management

• Enter and maintain accurate data in the firm’s case management system
• Upload and organize documents and client information
• Perform additional tasks as assigned

Requirements

• 2+ years of experience in sales, call center, or customer service
• Strong communication skills (verbal and written)
• Ability to balance empathy with persuasive sales skills
• Comfortable working in a goal-driven, performance-based environment
• Ability to multi-task while typing (40+ WPM)
• Highly organized with strong attention to detail
• Willingness to work evenings, weekends, and flexible schedules as needed
• High School Diploma or GED required

Preferred

• Bilingual (English/Spanish)
• Experience in legal intake or personal injury

Physical Requirements

• The ability to sit for extended periods, use hands and fingers for computer and office machine use (including repetitive motions), and possess close vision for reading and data analysis. Employees may also need to stand and walk occasionally, perform light lifting of up to 10-25 pounds, and have clear speaking and hearing abilities to communicate.

Benefits

• Competitive compensation (base + performance incentives)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• Employer-paid Life and AD&D Insurance
• Voluntary Life Insurance options
• Employer-paid Short-Term & Long-Term Disability
• Employee Referral Bonus Program
• 401(k) with company match

We are an Equal Opportunity Employer. It is the policy of the Firm to assure equal employment opportunity to all employees, candidates for employment, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, status as a smoker, or any other classification protected by applicable local, state, and federal laws. This applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities in accordance with applicable federal, state, and local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.