Intake Specialist

Family Resource Center Association; Hempfield Township (Westmoreland County); On-site; USD 26,000 - 30,000; Full time

Job summary

Family Resource Center Association in San Joaquin County seeks an entry-level staff member to support enrollment and client services. You will learn the initial enrollment and certification process, assist with eligibility lists, answer phones, schedule appointments, and help with CEL updates.

The role emphasizes strong interpersonal skills, teamwork, and good computer skills (NoHo, Outlook). A high school diploma with 1 year of related experience is preferred.

Qualifications

• High school graduate or equivalent plus 1-year related experience in customer service or social service field.
• Due to the high volume of applicants, regretfully we are often only able to respond directly to those applicants who have been selected for interviews. Must pass pre-employment drug test.

Responsibilities

• Demonstrate knowledge about the initial enrollment and certification process for the clients eligible for Agency services.
• May be assigned minimal number of case files.
• Participate in off-site group intakes.
• Develop the skills to determine eligibility of applicants on the eligibility list.
• Answer the phone, schedule appointments and provide general communication and support services to all clients and staff as directed by the SCC Supervisor.
• Must generate strong interpersonal skills.
• Operate NoHo, Outlook and other computer programs.
• Responsible for assisting with the Centralized Eligibility List (CEL) by making calls to eligible clients, updating CEL database, and handling the waiting list applications.
• Interacts with public, clients, providers and agency staff with excellent customer skills.
• Work closely with SCC Case worker in smooth transition of clients.
• Assist in processing SCC program’s monthly attendance sheets.
• Provide appropriate FRRC representation in various meetings. Occasional work outside the traditional workday.
• Maintain accurate records for department.
• Assist with Stage 2 junior process.
• Responsible for CWC1/CWC2 (referrals) distribution and filing maintenance.

Skills

Teamwork

Office skills

Communication skills

Community resources

English proficiency

Prioritization

Arithmetic basics

Education

High school diploma or equivalent

Tools

NoHo

Outlook

Job description

Job Description

Family Resource Center (FRC) employee responsibilities include becoming familiar with all programs operated by FRC.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Demonstrate knowledge about the initial enrollment and certification process for the clients eligible for Agency services.
• May be assigned minimal number of case files.
• Participate in off-site group intakes.
• Develop the skills to determine eligibility of applicants on the eligibility list.
• Answer the phone, schedule appointments and provide general communication and support services to all clients and staff as directed by the SCC Supervisor.
• Must generate strong interpersonal skills.
• Operate NoHo, Outlook and other computer programs.
• Responsible for assisting with the Centralized Eligibility List (CEL) by making calls to eligible clients, updating CEL database, and handling the waiting list applications.
• Interacts with public, clients, providers and agency staff with excellent customer skills.
• Work closely with SCC Case worker in smooth transition of clients.
• Assist in processing SCC program’s monthly attendance sheets.
• Provide appropriate FRRC representation in various meetings. Occasional work outside the traditional workday.
• Maintain accurate records for department.
• Assist with Stage 2 junior process.
• Responsible for CWC1/CWC2 (referrals) distribution and filing maintenance.

QUALIFICATIONS

• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Good office skills as well as some computer knowledge and input ability.
• Proven communication skills in dealing with people; interest in working with children and families
• Knowledge of community programs and resources available in San Joaquin County.
• Ability to work as a team member and take direction, handle responsibility and make decisions.
• Able to read, write and speak English. Able to communicate professionally.
• Able to prioritize workload to meet deadlines.
• Basic arithmetic and computation skills.

EDUCATION and/or EXPERIENCE

High school graduate or equivalent plus 1-year related experience in customer service or social service field.

Due to the high volume of applicants, regretfully we are often only able to respond directly to those applicants who have been selected for interviews. Must pass pre-employment drug test.

Pay Range:

$18.70-$22.00 Hourly

Family Resource Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.