Intake Specialist

Howard Head Sports Medicine; Edwards, Northern (CO, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Howard Head Sports Medicine is seeking an Intake Specialist in Edwards, CO. This full-time, year-round role supports pre-registration, admit-registration, and intake coordination for the Precourt Healing Center.

You will engage with patients, visitors, and staff, performing registration, de-escalation as needed, and ensuring HIPAA compliance. Responsibilities include documentation management, multi-team coordination, and assistance with admissions, insurance verification, and scheduling.

Qualifications

• One year of experience in behavioral health, healthcare, or related roles.
• Experience in Behavioral Health is preferred.
• Knowledge of community resources is a plus.
• Spanish language knowledge is a plus.

Responsibilities

• Obtain, verify, and register patient information to streamline admissions.
• De-escalate crises and ensure safety until support arrives.
• Perform safety checks and assist with belongings searches.
• Communicate clearly with patients, visitors, and staff across channels.
• Maintain and organize patient records and respond to documentation requests.
• Support department data collection and compliance reporting.
• Assist in diverse settings around Edwards Community Health Campus.
• Attend staff meetings and help train new personnel.
• Maintain HIPAA compliance and protect patient privacy.

Skills

Customer service

Crisis de-escalation

HIPAA compliance

Bilingual Spanish (plus)

Education

Medical Terminology coursework or experience

Basic Life Support (BLS)

Tools

Typing

Microsoft Teams

Job description

Explore job opportunities at Howard Head Sports Medicine.

Intake Specialist

New

Schedule

Schedule Full-time year-round Shift Rotating

Details

Company Behavioral Health Location Edwards, CO Category Behavioral Health Clinical No Close Date September 5, 2026

Pay

Hourly $23.20 – $31.00 USD

About the opportunity:

The Intake Specialist is a support position to both the clinical and administration teams at the Precourt Healing Center. This position plays a vital hands‑on role as an initial contact during patient’s arrival to the facility, ensuring a smooth transition to care. This role is the main contact for pre‑registration and admit‑registration, maintaining professionalism in welcoming patients, visitors, and staff. This position supports the Intake & Admissions Coordinator to ensure a seamless workflow. The Intake Specialist also works closely with the hospital’s Utilization Management/Utilization Review, Admissions, Insurance Verification, and Financial Advisor teams. Given the high‑acuity environment, flexibility is essential; this role requires filling multiple functions as needed on any given day in a fast‑paced setting in which safety and caution is critical. Responsibilities include supporting onsite teams with various tasks, such as: crisis management (hands on and verbal de‑escalation), coordinating visitation, receiving deliveries and delivering to floors, obtaining patient signatures, escorting visitors, answering phone calls, and assisting with unit floor tasks including patient care needs. This role may also involve supporting lab registrations and performing administrative duties like scheduling and coordinating requests.

What you will do:

• Patient Registration Management:Obtains, verifies, and registers patient information while ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team.
• Crisis Management:Trained in de-escalation techniques affording the ability to manage escalated interactions in crisis situations as a team or individual and alerting response system. This includes sitting with patients and ensuring their safety until additional team support arrives.
• Safety Procedures:Conducts safety checks and assists with belongings searches for both patients and visitors. Trained and responsible for identifying a potentially unsafe situation and communicating and escalating effectively.
• Effective Communication:Communicates clearly and professionally with patients, visitors, community partners, providers, and colleagues through various channels (in-person, email, telephone, fax, Microsoft Teams) while resolving non-clinical questions.
• Documentation Management:Establishes and maintains files, scans medical records timely, and ensures organized information systems. Collaborates with outside agencies and internal departments to fulfill documentation requests.
• Data Support:Actively participates in departmental data collection, analysis, and reporting to meet compliance regulations, performing ongoing documentation audits for various requirements.
• Versatile Role Engagement:Works in diverse patient settings in and around the Edwards Community Health Campus, including floor units, outpatient support, and external collaboration.
• Team Involvement:Attends departmental staff meetings and huddles, provides feedback, and assists in training and educating new staff members.
• Cultural Competency:Models the principles of a Just Culture and upholds Organizational Values, fostering teamwork and inclusivity.
• Additional Duties:Performs other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment.
• Compliance Awareness:Maintains HIPAA compliance and demonstrate understanding of patient privacy sensitivities.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, required.
• Experience in Behavioral Health, preferred.
• Knowledge of community resources, preferred.
• Knowledge of the Spanish language a plus.

License(s):

• N/A

Certification(s):

• Basic Life Support (BLS), required

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have typing and computer skills for this position.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• Course work or experience with Medical Terminology, preferred.

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long‑term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.