HHSM – Patient Access Representative

Vail-Health-Hospital; Avon (CO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Parental leave

Housing programs

Childcare reimbursement

Medical

Vision

Tuition assistance

Student loan repayment

Annual wellbeing reimbursement

Recreation discounts

Pet insurance

Life insurance

Disability benefit

Job summary

Vail Health in Avon, CO is seeking a Patient Access Representative to handle registration, admissions, and related tasks. The role includes insurance verification, co-payment collection, scheduling, and front desk coordination.

The position requires strong customer service and clerical experience, English proficiency, and the ability to gain computer skills within 90 days. Pay is hourly and commensurate with experience, with comprehensive benefits and growth opportunities.

Qualifications

• Customer service and clerical experience.
• Must be able to read, write and speak English.
• Must possess, or be able to obtain within 90 days, computer skills necessary to complete online learning requirements and access online forms.

Responsibilities

• Register patients and perform registration-related functions and collect financial paperwork.
• Answer phones and handle inquiries in a timely, customer-service oriented manner.
• Resolve non-clinical questions while providing excellent service.
• Audit documentation for medical necessity and payor requirements.
• Schedule procedures and educate patients on pre/post exam requirements.
• Maintain and organize patient records and manage front desk correspondence.

Skills

Customer service

Clerical experience

English language

Tools

Computer / typing skills

Job description

Explore job opportunities at Vail Health

HHSM – Patient Access Representative

New

Schedule

Schedule Full-time year-round Shift Days

Details

Company Howard Head Sports Medicine Location Avon, CO Category Administrative/Clerical Clinical No Close Date September 10, 2026

Pay

Hourly $20.67 – $24.37 USD

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.