HHSM – Patient Access Representative

Howard Head Sports Medicine; Avon, Northern (CO, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Howard Head Sports Medicine in Avon, CO is seeking a Patient Access Representative to register patients, verify details, and manage related insurance tasks. The role includes handling scheduling, intake, and front-desk coordination to ensure smooth patient flow and accurate billing information.

The position requires strong customer service and clerical experience, with proficiency in computer-based systems and the ability to communicate effectively with patients about coverage, eligibility, and

Qualifications

• Customer service and clerical experience.
• Ability to use computers and complete online learning requirements.

Responsibilities

• Register patients and complete registration-related tasks, including consents and collecting financial paperwork.
• Communicate with patients to assist access to care via phone and inquiries, and follow up as needed.
• Resolve non-clinical questions with excellent customer service on phone or in person.
• Conduct documentation audits for medical necessity and payor requirements using EMR systems.
• Schedule procedures, provide pre- and post-exam instructions, and manage patient reminders and recall letters.
• Maintain organized patient files and scan medical records.
• Handle incoming correspondence and forward queries to staff.
• Manage front desk supplies to control costs.
• Attend staff meetings.
• Ensure CMS/Medicare compliance and check eligibility, ABNs, authorizations.
• Complete Medicare Secondary Payer Questionnaire.
• Role model Just Culture and organizational values.
• Ensure HIPAA, EMTLA and Joint Commission compliance; provide literature to patients.
• Perform other duties as assigned.

Skills

Customer service

Clerical experience

Job description

Explore job opportunities at Howard Head Sports Medicine.

HHSM - Patient Access Representative

New

Schedule

Schedule Full-time year-round Shift Days

Details

Company Howard Head Sports Medicine Location Avon, CO Category Administrative/Clerical Clinical No Close Date September 10, 2026

Pay

Hourly $20.67 - $24.37 USD

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

• Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
• Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
• Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
• Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
• If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
• Establishes files, maintains information, and scans medical records in a timely and organized manner.
• Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
• Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
• Attends and provides feedback for departmental staff meetings.
• Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
• Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
• Role Models the Principals of a Just Culture and Organizational Values.
• Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
• Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

Benefits at Vail Health Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

Pay is based upon relevant education and experience per hour.