Intake Specialist

Evolving Solution Services; Dublin (OH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

On-the-job training

Job summary

Total Care Therapy (TCT) in Dublin, OH seeks an Intake Specialist to serve as the central communication hub between therapists, patients, families and physician offices. This full-time, on-site role supports daily operations and requires meticulous organization and professional interaction.

The ideal candidate has at least one year of medical administrative experience, strong Google Suite skills, and a proactive, team-oriented approach in a fast-paced healthcare setting.

Qualifications

• Minimum 1 year of medical office or healthcare administrative experience.
• Strong organizational, clerical, and time-management abilities with exceptional attention to detail.
• Professional phone etiquette and excellent verbal and written communication skills.
• Proficiency in Google Suite (Docs, Sheets, Forms) required.

Responsibilities

• Receive and document verbal orders from physician offices
• Manage, process, and upload incoming referrals
• Communicate effectively with therapists, patients, families, and healthcare providers
• Answer inbound calls and place outbound calls to physician offices
• Prepare, receive, and distribute faxes
• Create and format letters, memos, and other correspondence
• Upload signed documents and maintain accurate patient records
• Monitor and respond to emails, routing messages appropriately
• Maintain and update spreadsheets using Google Suite tools

Skills

Medical administration

Communication

Google Suite

Phone etiquette

Organization

Education

High school diploma

Tools

Google Docs

Google Sheets

Clinical scheduling systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Specialist

Full Time Dublin, OH, US

3 days ago Requisition ID: 1107

Salary Range: $22.00 To $27.00 Hourly

Location: Dublin, OH (On-Site)
Schedule: Full-Time
Compensation: Hourly

About Total Care Therapy (TCT)

TCT is a growing, therapist-owned and operated company providing exceptional Physical Therapy, Occupational Therapy, and Speech Therapy services in home and assisted living settings. We are committed to fostering a close-knit, supportive culture while delivering compassionate, high-quality care that restores independence for our clients.

At TCT, you’ll enjoy competitive pay, flexible scheduling, and the opportunity to grow within a rewarding and professional healthcare environment.

Our core values — Tailored, Transformative, Transparent, Compassion, Care, and Community (T’s & C’s) — guide everything we do.

Why Join TCT?

• Comprehensive Benefits: Medical, dental, vision, and supplemental benefits (eligible after 30 days).
• Financial Perks: 401(k) with company match (eligible after 90 days).
• Work-Life Balance: Flexible scheduling and paid time off.
• Professional Growth: On-the-job training and opportunities for advancement.

Position Overview

We are seeking a dedicated and detail-oriented Intake Coordinator with at least one year of medical administrative experience to join our growing team.

This role is essential to daily operations and serves as a central communication hub between therapists, patients, families, and physician offices. The ideal candidate is organized, professional, and thrives in a fast-paced healthcare setting.

Key Responsibilities

• Receive and document verbal orders from physician offices
• Manage, process, and upload incoming referrals
• Communicate effectively with therapists, patients, families, and healthcare providers
• Answer inbound calls and place outbound calls to physician offices
• Prepare, receive, and distribute faxes
• Create and format letters, memos, and other correspondence
• Upload signed documents and maintain accurate patient records
• Monitor and respond to emails, routing messages appropriately
• Maintain and update spreadsheets using Google Suite tools

What We’re Looking For

Experience
Minimum 1 year of medical office or healthcare administrative experience required.

Skills
Strong organizational, clerical, and time-management abilities with exceptional attention to detail.

Communication
Professional phone etiquette and excellent verbal and written communication skills.

Technology
Proficiency in Google Suite (Docs, Sheets, Forms) required.

Attributes
Reliable, proactive, and able to thrive in a fast-paced, team-oriented environment.

Compensation

Competitive, negotiable, and based on experience.

Ready to Grow With Us?

If you are a motivated professional looking to contribute to a mission-driven healthcare team, we would love to hear from you.