Intake Specialist

Total Care Therapy; Dublin (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Paid holidays

Flexible scheduling

Paid time off

Professional growth

Job summary

Total Care Therapy in Dublin, OH is seeking a dedicated Intake Coordinator to join our growing team. This on-site, full-time role serves as the central hub between therapists, patients, families, and physician offices.

The ideal candidate has at least 1 year of medical office experience, strong organizational and communication skills, and proficiency with Google Suite. Competitive hourly pay and a supportive, mission-driven environment await.

Qualifications

• Minimum 1 year of medical office or healthcare administrative experience.
• Strong organizational, clerical, and time-management abilities with exceptional attention to detail.
• Professional phone etiquette and excellent verbal and written communication skills.
• Proficiency in Google Suite (Docs, Sheets, Forms) required.

Responsibilities

• Receive and document verbal orders from physician offices
• Manage, process, and upload incoming referrals
• Communicate effectively with therapists, patients, families, and healthcare providers
• Answer inbound calls and place outbound calls to physician offices
• Prepare, receive, and distribute faxes
• Create and format letters, memos, and other correspondence
• Upload signed documents and maintain accurate patient records
• Monitor and respond to emails, routing messages appropriately
• Maintain and update spreadsheets using Google Suite tools

Skills

Organizational skills

Clerical

Time management

Attention to detail

Professional communication

Google Suite

Tools

Google Docs/Sheets/Forms

Job description

TCT is a growing, therapist-owned and operated company providing exceptional Physical Therapy, Occupational Therapy, and Speech Therapy services in home and assisted living settings. We are committed to fostering a close-knit, supportive culture while delivering compassionate, high-quality care that restores independence for our clients.

At TCT, you’ll enjoy competitive pay, flexible scheduling, and the opportunity to grow within a rewarding and professional healthcare environment.

Our core values — Tailored, Transformative, Transparent, Compassion, Care, and Community (T’s & C’s) — guide everything we do.

Location: Dublin, OH (On-Site)

Schedule: Full-Time

Compensation: Hourly

About Total Care Therapy (TCT)

TCT is a growing, therapist-owned and operated company providing exceptional Physical Therapy, Occupational Therapy, and Speech Therapy services in home and assisted living settings. We are committed to fostering a close-knit, supportive culture while delivering compassionate, high-quality care that restores independence for our clients.

At TCT, you’ll enjoy competitive pay, flexible scheduling, and the opportunity to grow within a rewarding and professional healthcare environment.

Our core values — Tailored, Transformative, Transparent, Compassion, Care, and Community (T’s & C’s) — guide everything we do.

Why Join TCT?

Comprehensive Benefits

Medical, dental, vision, and supplemental benefits (eligible after 30 days).

Financial Perks

401(k) with company match (eligible after 90 days).

Paid Holidays

Six major holidays (eligible after 90 days).

Work-Life Balance

Flexible scheduling and paid time off.

Professional Growth

On-the-job training and opportunities for advancement.

Position Overview

We are seeking a dedicated and detail-oriented Intake Coordinator with at least one year of medical administrative experience to join our growing team.

This role is essential to daily operations and serves as a central communication hub between therapists, patients, families, and physician offices. The ideal candidate is organized, professional, and thrives in a fast-paced healthcare setting.

Key Responsibilities

• Receive and document verbal orders from physician offices
• Manage, process, and upload incoming referrals
• Communicate effectively with therapists, patients, families, and healthcare providers
• Answer inbound calls and place outbound calls to physician offices
• Prepare, receive, and distribute faxes
• Create and format letters, memos, and other correspondence
• Upload signed documents and maintain accurate patient records
• Monitor and respond to emails, routing messages appropriately
• Maintain and update spreadsheets using Google Suite tools

What We’re Looking For

Experience

Minimum 1 year of medical office or healthcare administrative experience required.

Skills

Strong organizational, clerical, and time-management abilities with exceptional attention to detail.

Communication

Professional phone etiquette and excellent verbal and written communication skills.

Technology

Proficiency in Google Suite (Docs, Sheets, Forms) required.

Attributes

Reliable, proactive, and able to thrive in a fast-paced, team-oriented environment.

Compensation

Competitive, negotiable, and based on experience.

Ready to Grow With Us?

If you are a motivated professional looking to contribute to a mission-driven healthcare team, we would love to hear from you.