Intake/Scheduling Representative

University Of Nebraska Medical Center; Omaha (NE); Hybrid; USD 35,000 - 52,000; Full time

Job summary

UNMC's Munroe-Meyer Institute seeks a skilled Scheduling Coordinator to act as the primary liaison among families, referring sources, and clinicians. You will manage the scheduling workflow for diagnostic evaluations and clinical services, ensuring timeliness and coordination across teams.

The role requires a minimum of 3 years in health care scheduling, strong communication, and proficiency with clinical scheduling software.

Qualifications

• High School education or equivalent.
• 3 years of general office experience including healthcare scheduling.
• Experience in clinical scheduling, intake, or referral coordination.
• Knowledge of scheduling health care services.
• Familiarity with CPT, HCPCS, ICD10 coding.
• Knowledge of Medicare, Medicaid and third-party billing protocols and pre-authorization guidelines.
• Ability to remain calm and handle confidential matters discreetly.
• Excellent verbal and written communication skills.
• Strong customer focus and professional telephone etiquette.

Responsibilities

• Serves as the primary liaison between families, referring sources, MMI staff and clinicians.
• Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.

Skills

Scheduling health care

Clinical scheduling software

Communication skills

Verbal and written communication

Customer focus

Telephone etiquette

Organizational skills

Medical terminology

Insurance billing knowledge

Education

High School or equivalent

Tools

Microsoft Outlook

Microsoft Access

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Location Omaha, NE

Requisition Number

Requisition Number: Staff_14655

Department

Business Unit

Reg-Temp

Reg-Temp Full-Time Regular

Work Schedule

Remote/Telecommuting

Remote/Telecommuting Hybrid (part-time working on site, part-time working off-site)

Position Summary

Serves as the primary liaison between families, referring sources, Munroe-Meyer Institute staff and clinicians. Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.

Required and Preferred Qualifications

Required Education

Required Education: High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider related post high school education in lieu of required experience)

Required Experience

Required Experience 3 years

If any experience is required, please specify what kind of experience:

General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting.
(Will consider related post high school education in lieu of required experience)

Required License

Required License No

If yes, what is the required licensure/certification?

Required Computer Applications

Required Computer Applications: Microsoft Outlook

Required Additional Knowledge, Skills and Abilities

Knowledge of scheduling health care services. Ability to utilize clinical scheduling software.
Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required.
Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required.
Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines
Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS , ICD10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines.
Ability to remain calm and supportive and handle confidential matters discreetly.

Preferred Education

Preferred Education: Relevant coursework/specialized training

If any degree/training is preferred, please specify the type:

Post high school education with course work in business.

Preferred Experience

Experience in health care service delivery coordination, and clinic scheduling

Preferred License

Preferred License: No

If yes, what is the preferred licensure/certification?:

Preferred Computer Applications

Preferred Computer Applications: Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint

Preferred Additional Knowledge, Skills and Abilities

Knowledge of EPIC desirable.
Preferred experience working with persons with disabilities, and interdisciplinary care teams.