Intake & Resource Specialist

Eckerdhelpsgirls; Louisville (KY); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Low-cost insurance

PTO 19 days

11 paid holidays

Employer match 5% retirement

Flexible spending accounts

Disability insurance

Life/AD&D insurance

PSLF eligible employer

PTO exchange

Descripción de la vacante

Eckerd Connects is seeking an Intake and Resource Specialist in Louisville, KY. The role supports job seekers with intake processes into program services and provides information on employment, training, and education options.

The position emphasizes maintaining an efficient Resource Room and delivering customer-focused service at the One-Stop Center.

Formación

• 2 years of relevant work experience in customer service or targeted population.
• Ability to manage a large participant caseload with efficiency in a fast-paced environment.
• Must have a valid state driver’s license and meet auto-insurance requirements for business use.

Responsabilidades

• Serve as the initial contact point for clients at the Job Center.
• Assist job seekers with intake/enrollment into program services and provide information on employment or training.
• Ensure the Resource Room is conducive to assisting customers with core services.
• Demonstrate initiative, exercise judgment, and align decisions with program and client goals.

Conocimientos

Customer service

Caseload management

Fast-paced environment

Driver's license

Educación

High School diploma or equivalent

Descripción del empleo

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate: $21.00 - $25.00

Duties & Responsibilities

• The Intake and Resource Specialist is the initial point of contact with clients within the Job Center.
• This position Assists job seekers with intake/enrollment into program services, information on employment, training or education assistance, providing general support, addressing a broad variety of issues with assisting customers that enter a One-Stop Center.
• Responsible for ensuring the Resource Room is conducive to assisting a customer with core services.
• The Intake and Resource Specialist must display initiative, exercise judgment and make decisions that are consistent with program and client goals.

Qualifications

• High School diploma or equivalent required.
• Past experience working with the targeted population and/or customer service. 2 years relevant work experience.
• Must have the ability to efficiently manage a large participant caseload (Active and Follow-up) in a fast-paced environment.
• Must have appropriate and valid state driver’s license and be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, and local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

Location(s)

410 West Chestnut StreetSuite 200Workforce Development, Louisville , Kentucky 40202 , United States

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Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, and local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. If you need assistance or accommodation, email [e-mail]. Relay Services Dial 711.

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