Intake & Referrals Specialist — Customer Services

Pacific Clinics; Sacramento (CA); On-site; USD 29,535 - 36,327; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision benefits

401K Employer Match

Competitive Time Off Plans

Job summary

A nonprofit mental health organization in Sacramento is seeking a Customer Services Specialist I to process referrals and manage customer interactions. The ideal candidate will have strong communication skills and experience in community mental health. Responsibilities include administrative tasks, intake coordination, and liaison between agencies. Benefits start on day one and include comprehensive medical coverage and 401K matching.

Qualifications

• High school diploma or GED required.
• Three years of related experience or an AA degree with one year of relevant experience.
• One year experience in community mental health or social services setting preferred.

Responsibilities

• Process and complete internal and external referrals.
• Act as primary liaison between external agencies and internal departments.
• Complete administrative paperwork and data entry for customer records.

Skills

Communication skills

Attention to detail

Computer proficiency in Microsoft Office

Customer service skills

Education

High school diploma or GED

AA degree

Bachelor's degree in Psychology or related field

Job description

A nonprofit mental health organization in Sacramento is seeking a Customer Services Specialist I to process referrals and manage customer interactions. The ideal candidate will have strong communication skills and experience in community mental health. Responsibilities include administrative tasks, intake coordination, and liaison between agencies. Benefits start on day one and include comprehensive medical coverage and 401K matching.