Intake & Referral Coordinator | Weekly Pay & Growth

Attend Home Care; Arlington Heights (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Health, Dental, and Vision insurance

Paid time off and sick time

Job summary

Attend Home Care is seeking an Intake Coordinator in Arlington Heights, IL to serve as the first point of contact for clients, referrals, and caregivers, ensuring a smooth onboarding experience. You will coordinate the intake process, maintain records, and collaborate with physicians and staff to initiate services promptly.

Ideal candidates have strong communication, organizational skills, and a customer-service mindset.

Qualifications

• Excellent communication and interpersonal skills with a professional and friendly demeanor.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for prospective clients, referral sources, and caregivers, providing professional and compassionate customer service.
• Coordinate the intake process from referral to admission, ensuring all required documentation is complete, accurate, and compliant with agency policies.
• Communicate with physicians, referral sources, patients, families, and internal staff to facilitate timely initiation of services.
• Maintain accurate client records and enter information into agency systems while ensuring confidentiality and HIPAA compliance.
• Answer incoming phone calls, respond to inquiries, and direct calls appropriately.
• Assist with interviewing caregiver applicants and support recruiting efforts as needed.
• Perform a variety of administrative and office support duties to ensure efficient daily operations.
• Demonstrate a willingness to learn all aspects of the home care agency, providing cross-coverage and support for various office functions as needed.
• Collaborate with the leadership team to identify opportunities for process improvement and contribute to the continued growth of the agency.
• Participate in community outreach and networking activities to cultivate new referral partnerships and maintain existing professional relationships.
• Perform other office duties and special projects as assigned.

Skills

Communication

Organizational skills

Attention to detail

Teamwork

Customer service

Professional demeanor

Education

High school diploma

Healthcare-related experience preferred

Tools

Microsoft Office

Job description

Attend Home Care is seeking an Intake Coordinator in Arlington Heights, IL to serve as the first point of contact for clients, referrals, and caregivers, ensuring a smooth onboarding experience. You will coordinate the intake process, maintain records, and collaborate with physicians and staff to initiate services promptly.

Ideal candidates have strong communication, organizational skills, and a customer-service mindset.