Intake/Recertification Specialist

OKLAHOMA CITY HOUSING AUTHORITY; Oklahoma City (OK); On-site; USD 31,000 - 47,000; Full time

Job summary

Oklahoma City Housing Authority in Oklahoma City, OK, is seeking an Intake Clerk to manage initial applications for public housing, conduct applicant interviews, determine eligibility, and maintain the public housing waiting list.

You will notify applicants of eligibility outcomes, assist in annual recertifications, coordinate verifications with outside agencies, prepare reports, and support rent calculations and resident file maintenance.

Qualifications

• High School Diploma or equivalent, or combination of education and work experience.
• Clerical, typing, ten-key and computer experience required.
• Familiar with basic computer principles and usage.
• Ability to understand and apply governing policies and procedures.
• Ability to work independently with good priorities and initiative.
• Ability to interact with the general public and Authority personnel positively.
• Maintain confidentiality of proprietary information.
• Adhere to Authority attendance policies.

Responsibilities

• Take initial applications and interview applicants for admission to Public Housing.
• Notify applicants of eligibility/ineligibility and maintain waiting list for Public Housing units.
• Prepare list of Public Housing residents requiring annual recertification.
• Coordinate verifications with outside organizations.
• Notify resident and Manager of rent changes by mail.
• Act as intermediary in disputes regarding rent calculation and prepare written reports for resident file.
• Compute rent and perform data entry to include client demographics with regard to financial and/or family composition changes.
• Scan files into electronic data base, answer incoming Public Housing Calls.
• Assist in monitoring outreach and marketing of Public Housing units.
• Assist in the preparation of required reports.
• Performs other duties as assigned.

Skills

Clerical experience

Typing

Ten-key skills

Computer literacy

Education

High School Diploma

Job description

Job Details

Location: Oklahoma City Housing Authority - Oklahoma City, OK 73117

Salary Range: $31,350.00 - $47,025.00

Scope

• Responsible for obtaining data, reviewing and screening applications to determine eligibility for admissions to and continued occupancy in public housing.
• Responsible for leasing Public Housing units to eligible applicants.
• Responsible for monitoring recertification activities for public housing residents.

Accountability

Directly responsible to the Public Housing Intake and Recertification Supervisor.

Examples of Work Performed

• Takes initial applications and conducts applicant interviews and screening for admission to Public Housing. Notifies applicants of eligibility/ineligibility and maintains waiting list for Public Housing units.
• Prepares list of Public Housing residents requiring annual recertification.
• Cooperates with outside organizations regarding verifications needed to complete recertifications.
• Notifies resident and Manager of rent changes by mail.
• Acts as intermediary in disputes regarding rent calculation and prepares written reports for resident file.
• Computes rent and performs data entry to include client demographics with regard to financial and/or family composition changes.
• Scanning files into electronic data base, answering incoming Public Housing Calls.
• Assists in monitoring outreach and marketing of Public Housing units.
• Assists in the preparation of required reports.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent or a combination of education and work experience.
• Appropriate clerical, typing, ten key and computer experience.
• Familiarity and experience with basic computer principles and usage.
• Ability to understand and apply governing policies and procedures as implemented by Management.
• Ability to work independently, have a good sense of priorities and be willing to use initiative.
• Ability to meet and deal with the general public and interact with applicants, residents and Authority personnel in a positive and effective manner.
• Ability to retain proprietary information confidential.
• Ability to comply with Authority attendance policies.

Physical

• Ability to read and write correspondence, read and post ledgers and work with computerized reports, code books, etc.
• Ability to communicate clearly and effectively with others by telephone and in person.
• Physical range of motion and coordination for extensive filing and work with client files.
• All physical requirements are evaluated based on the ability to perform, with or without reasonable accommodations under the ADA.

Telework Eligibility

This position is eligible to telework. Individual approval is subject to Personnel Policy requirements.