Intake Receptionist

Oceans Healthcare; Biloxi (MS); On-site; USD 27,000 - 34,000; Full time

Job summary

Oceans Behavioral Hospital Biloxi is seeking a Receptionist to provide general reception and clerical support for the facility, handling inquiries and coordinating with administrative staff in a fast-paced environment. This role supports the mission and adheres to policies and procedures while upholding standards of care.

You will greet callers, answer phones with proper etiquette, maintain records, and assist with various tasks while upholding Ocean's standards and procedures, including CPR and

Qualifications

• High school diploma or equivalent preferred.
• 1 year experience as a general receptionist.
• Experience with computers required.

Responsibilities

• Answer switchboard and assist in other clerical tasks as needed by administrative staff.
• Answer phones with appropriate etiquette and operate switchboard timely.
• Show willingness to help others and seek solutions to problems.
• Demonstrate commitment to customers and organization.
• Cope with stress; follow directions and accept feedback.
• Maintain appropriate customer etiquette in all interactions.
• Perform other duties and projects as assigned.

Skills

Customer service

Phone handling

Clerical tasks

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

CPR certification

De-escalation training

Job description

At Oceans Behavioral Hospital Biloxi, healing is our focus. We are passionate about helping children, adults, and seniors manage the challenges associated with anxiety, depression, and other mental health issues. Utilizing proven, innovative, and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Receptionist provides general reception and clerical support services for the facility in a timely, accurate, and efficient manner. This is accomplished according to Joint Commission, Federal and State Regulations, Oceans' mission, policies and procedures and Performance Improvement standards.

Essential Functions:

• Answering switchboard and assists in other clerical tasks as needed by administrative personnel.
• Answers phones with appropriate etiquette and operates switchboard with timeliness.
• Displays a willingness to help others; displays self-direction by actually seeking solutions to problems.
• Displays commitment to customers and organization.
• Deals constructively with stress; takes direction well, accepts constructive criticism, and responds accordingly.
• Uses appropriate customer etiquette.
• Performs other duties and projects as assigned.

Requirements

High school graduate or equivalent preferred. 1 year experience working as a general receptionist. Experience with computers required.

Must be able to read, to write and to follow verbal and written instruction. Must work well with diverse populations. Must utilize age, disability, and cultural specific knowledge in working with specialized populations to best communicate with those clients. Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth and potentiality of clients and hold a high sense of personal integrity. Must be able to work under close supervision. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Subject to many interruptions. Pressure due to multiple calls and inquiries. Can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.