Unit Clerk

Oceans Healthcare; Lufkin (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Oceans Behavioral Hospital Lufkin is seeking a Unit Clerk to support nursing staff and serve as the liaison between the unit and administration, ensuring accurate paperwork and smooth daily operations.

You will greet visitors, manage calls, assist with admissions, and help maintain patient records in a compliant, patient-centered environment.

Qualifications

• High school graduate or equivalent preferred.
• At least 1 year experience working with psychiatric patients in an inpatient setting desired.
• Must be able to read, write and follow verbal/written instructions.
• Must work well with diverse populations.
• Must utilize age, disability and cultural knowledge in communicating with clients.
• Must be in good physical and mental health with empathetic, respectful demeanor.
• Must work under close supervision and complete CPR certification plus Oceans-approved de-escalation program.

Responsibilities

• Serve as hospital receptionist, answering calls promptly and directing to patients and staff.
• Assist clinical staff with referral information and admit liaison with business and admitting offices.
• Gather and route descriptive and financial information to appropriate hospital personnel.
• Greet visitors and patients with empathy and professionalism.
• Prepare and manage nursing unit records, census, revenue forms, and monthly reports.
• Transcribe physician orders and record vital signs in patient records.
• Record diagnoses and prepare requisitions for labs, drugs and supplies.
• Coordinate patient transfers and discharge paperwork.
• Assist with patient transport and related tasks.
• Perform additional duties as assigned.

Skills

Reading/Writing

Verbal communication

Phone etiquette

Empathy

Multicultural sensitivity

Documentation

Time management

Education

High school diploma or equivalent

Psychiatric inpatient experience (1 year)

Tools

CPR certification

Behavioral health de-escalation training

Job description

At Oceans Behavioral Hospital Lufkin, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Unit Clerk supports hospital staff in maintaining an organized and functional nursing station. The Unit Clerk is the liaison between the nursing unit and administration. The Unit Clerk answers the phone in a courteous and timely fashion and routes calls to appropriate areas. The Unit Clerk also supports the hospital staff by ensuring proper paperwork is available at all times. The Unit Clerk maintains a safe and professional standard for patient care in accordance with Joint Commission, Federal and State regulations, Oceans' Mission, policies and procedures and Performance Improvement Standards.

Essential Functions

• Serves as a receptionist for the hospital by answering the phone quickly and accurately; directing calls to patients and staff.
• As assigned, assists the clinical staff in providing information regarding other referral sources in the community; aids in the admission process by becoming the liaison with business office and admitting office
• Gathers relevant descriptive and financial information as needed, and routes this information to appropriate hospital personnel.
• Greets visitors, patients and their families coming to the hospital displaying empathetic and helpful attitude at all times.
• Completes most of nursing unit's paperwork, which includes: setting up records for new patients and maintaining patient records; completes daily census and revenue forms; and assists in the preparation of the monthly report, as assigned.
• May transcribe physician's orders from patient records and copy data such as blood pressure, pulse rate and temperature onto patients' medical records.
• Record patient diagnosis on the correct medical forms and prepare requisition forms for laboratory tests, drugs and supplies as well.
• May coordinate the transfer of patients and process patient discharge forms.
• Transport patients and/or perform other minor medical assisting tasks that mirror those of the nursing assistants.
• Performs other duties and projects as assigned.

Requirements

Education / Experience

• High school graduate or equivalent preferred.
• At least 1 year experience working with psychiatric patients in an inpatient setting desired.

Qualifications / Skills

• Must be able to read, to write and to follow verbal and written instruction.
• Must work well with diverse populations.
• Must utilize Age, Disability and Cultural Specific knowledge in working with specialized populations to best communicate with those clients.
• Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth and potentiality of clients and hold a high sense of personal integrity.
• Must be able to work under close supervision.
• Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Work Environment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. This person might sometimes experience disagreeable odors, sights and/or unpredictable patient behavior. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.