Intake & Peer Support Coordinator - Recovery-Focused

Independent Living, Inc.; New York, Northern (NY, KY); Hybrid; USD 66,125,000 - 74,390,000; Full time

Benefits offered by this job

Paid holidays

Paid lunch break

Paid time off

401(k) with company match

Health, Dental and Vision insurance

FSA

Life, AD&D and disability insurance

Voluntary insurances

Job summary

Independent Living, Inc. is seeking an Intake Coordinator – Peer Services to serve as the first contact for individuals seeking support, creating a welcoming, recovery-oriented environment while coordinating intake processes and connecting participants to resources.

You will provide peer support leveraging lived experience, assist with housing, transportation, employment readiness, and access to treatment services, and help maintain accurate records and program communications.

Qualifications

• High school diploma or equivalent required.
• Lived experience with mental health challenges, substance use recovery, disability, or related experiences, with the ability to utilize personal experiences to support others effectively.
• Strong interpersonal skills and a commitment to creating a welcoming and inclusive environment.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Effective verbal and written communication skills.

Responsibilities

• Create a welcoming, supportive environment for participants, visitors, and community members.
• Conduct initial intake activities, gather information, and facilitate timely referrals to appropriate staff and services.
• Schedule, reschedule, and coordinate appointments for participants and program activities.
• Maintain program rosters, calendars, resource directories, and front office operations.
• Provide peer support, encouragement, and guidance utilizing lived experience and recovery principles.
• Assist participants in exploring independent living skills, including housing, budgeting, transportation, employment readiness, and self-advocacy.
• Support individuals in accessing treatment services, including inpatient, outpatient, detoxification, and medication-assisted treatment programs.
• Provide information and referrals related to disability rights, recovery supports, and community resources.
• Co-facilitate support groups, recovery activities, and community engagement events as needed.
• Develop and distribute program communications, including calendars, flyers, social media content, and event updates.
• Orient new participants, volunteers, and interns to program services and operations.
• Maintain office supplies, equipment, records, and digital filing systems.
• Coordinate transportation logistics and assist with participant transportation as needed.
• Document intakes, admissions, discharges, service notes, referrals, and other program activities within agency databases.
• Maintain accurate records related to participants, volunteers, interns, vehicles, and program operations.
• Participate in trainings, team meetings, and professional development activities.
• Support onboarding and training of new staff on agency systems and procedures.
• Perform additional duties and special projects as assigned.

Skills

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Independent Living, Inc. is seeking an Intake Coordinator – Peer Services to serve as the first contact for individuals seeking support, creating a welcoming, recovery-oriented environment while coordinating intake processes and connecting participants to resources.

You will provide peer support leveraging lived experience, assist with housing, transportation, employment readiness, and access to treatment services, and help maintain accurate records and program communications.