Intake Paralegal

Eric Buchanan & Associates; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Bonus program

401k

Paid time off

Long term disability

Life insurance

AD&D insurance

Health savings account

Dental and vision available

Free parking

Job summary

Eric Buchanan & Associates is seeking an Intake Team member (Paralegal or Administrative Assistant). The role is the first contact for potential clients seeking ERISA and disability-related assistance.

You will handle phone inquiries, track leads, and coordinate with attorneys and referrals to support client service. The ideal candidate will have customer service experience in a professional setting, strong communication skills, and a proactive, team-oriented mindset.

Qualifications

• Experience in customer service in a professional service environment (law firm, medical, etc.).
• Strong phone and interpersonal skills with a focus on client relations.
• Excellent attendance, reliability, and punctuality are required.

Responsibilities

• Answering the phone and managing inquiries.
• Track and manage potential clients from first contact to case status.
• Communicate with attorneys, clients, and referral sources.
• Provide high-quality customer service to potential clients.

Skills

Customer service

Telephone skills

Punctuality

Attention to detail

Organization

Multi-tasking

Team player

Communication

Problem solving

Adaptability

Learning willingness

Integrity

Tools

Case management software

Job description

Intake Team: Paralegal or Administrative Assistant

Eric Buchanan & Associates is a boutique firm focusing on helping individuals nationwide protect their right to disability insurance and other ERISA benefits, such as life and health insurance. Our team passionately fights to save our clients from the abuse of greedy insurance companies. We take pride in providing the best legal representation and team, who put forth their best efforts to help our clients.

We have a team environment that works hard for our clients but also takes time to have fun together. We have team-building activities during the year to enjoy time outside the office.

We are always searching for talented people to join our intake team who take pride in their profession and want to join us in fighting for our clients. This is a vital position for the firm, as you will be the first point of contact for potential clients seeking our help.

About You

• You have experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.).
• You want to work, make a difference, and be an actively participating team member.

• Your telephone skills and personality will reflect our team's high level of excellence as the first contact for our clients, potential clients, and referring attorneys.
• Your punctuality and attendance record are exemplary.
• You rate your skills above average in attention to detail, note-taking, organization, multi-tasking, timeliness, following through, and following up.
• You think outside the box, problem-solve, and bring solutions or suggestions to the team.
• You understand that change is necessary as it encourages innovation, develops skills, and improves staff morale. Being open to change is foundational to providing our clients with the best representation.
• You never want to stop learning new and better ways to support our clients and team.
• You bring a positive attitude and a kind, empathetic, helpful, determined, hardworking personality, with versatile, open communication skills for cooperative efforts.
• Your core values include integrity, honesty, respect, accountability, quality, passion, and teamwork.

• You are looking for a position where you can learn and grow – not just a job.

Your duties and responsibilities include, but are not limited to, the following:

• Answering the phone.
• Tracking and managing all potential clients from first contact to turn away or case taken.
• Communicating, following up, and following through with attorneys, potential clients, and referral sources.
• Providing potential clients with top-notch customer service.
• Being a relationship manager with our potential clients, clients, and referral sources.
• Calling potential clients by the end of the day.
• Following up with the intake attorney after an intake appointment.
• Sending out and following up on contracts sent out.
• Opening and setting up casesin the case management program.
• Sending turn-away letters to potential clients and any attorney referrals.
• Closing cases following very detailed procedures.
• Updating case referrals in the referral source management program.
• Looking for marketing opportunities, such as having an attorney follow up with a new referral source or recommend an attorney talk to a potential client because of the person's network association, etc.
• Other support and marketing tasks as needed.

We value our team and offer*:

• Health insurance
• Bonus program
• 401k
• Paid time off
• Long term disability
• Life insurance
• Accidental death & dismemberment insurance
• Health savings account
• Dental and vision available
• Convenient location with free parking

*Waiting period applies. Subject to change without notice.

Full-time

Pay: $30,000 - $40,000 a year DOE

Please refrain from using AI tools during the online application process or at any stage of the hiring process. Thank you.

We will not consider emails sent directly to the firm, phone calls, or in-person applications. No agencies, please.

Thank you for your interest in our firm. We will contact candidates we believe may be a good fit for us.