Intake Outreach Coordinator

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sick time available

Job summary

Buffalo Women Services in Buffalo, NY seeks an Intake Coordinator to support patient flow and data entry. The role involves verifying insurance, scheduling visits, and handling front-desk responsibilities in a reproductive health setting.

Ideal candidates are organized, empathetic, and able to stay calm under pressure. Spanish-speaking is a plus; commitment to Reproductive Justice is essential. Typical hours are day shifts with an on-site work environment.

Qualifications

• High school diploma required; additional education helpful.
• Spanish-speaking a plus.
• Committed to Reproductive Justice and patient care.

Responsibilities

• Answer telephones.
• Enter patient demographics and medical history in Azalea; schedule appointments.
• Call insurance companies to verify eligibility and benefits.
• Verify active insurance in ePaces & HealthEnet.
• Greet and check in patients.
• Maintain waiting room cleanliness and comfort.
• Maintain daily patient sheets and prepare deposits.
• Create and check patient charts for accuracy.
• Operate fax, postage, copy, and credit card machines.
• Maintain HIPAA compliance.
• File completed charts and billing sheets.
• Send/Request patient records as needed.
• Provide referrals for patients.
• Maintain facility security.
• Enter and check daily sheets.
• Perform UPTs for walk-in patients.
• Carry out other tasks as assigned by management.

Skills

Organization

Attention to detail

Empathy

Calm under pressure

Humor

Education

High school diploma

Tools

Azalea

ePaces

HealthEnet

Job description

QUALIFICATIONS

The Intake Coordinator should be highly organized, detail-oriented, empathetic, calm under pressure, and must have a sense of humor. Education requirements: high school diploma required with additional education helpful. Spanish speaking a plus. Our unique center provides a full spectrum of reproductive services including abortion, birth control, gynecological services, transgender health services, breastfeeding support, and birthing center options. Candidates must be deeply committed to Reproductive Justice!

RESPONSIBILITIES

• Answer telephones
• Utilize Azalea to enter patient demographics and medical history; and to schedule appointments accordingly
• Call insurance companies to verify eligibility and benefits
• Utilize ePaces & HealthEnet to verify insurance is active
• Greet and check in patients
• Ensure waiting room is clean and comfortable
• Maintain daily patient sheets and prepare deposits
• Make patient charts, check patient charts for accuracy and completion
• Operate fax, postage, copy, and credit card machines
• Maintain HIPAA compliance
• File completed charts and billing sheets
• Send/Request patient records as needed
• Provide referrals for patients
• Maintain security of facility
• Enter and check daily sheets
• Perform UPTs for walk-in patients
• Any other miscellaneous tasks assigned by management

Benefits

• Sick time available

Schedule

• Monday-Tuesday
• Day shift
• 8 hour shift
• Typical start time: 9AM
• Typical end time: 5PM

Work Remotely: No

Buffalo Women Services is an equal opportunity employer and does not discriminate against individuals based on their race, color, creed, religion, gender or gender expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.