Intake Coordinator

Kroc Center; Davenport (IA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

and more!

Job summary

The Salvation Army Thrift Store in Davenport, IA seeks a dedicated Intake Manager to lead admissions operations and ensure program integrity. This full-time role supervises staff, coordinates outreach, and supports applicants and community members.

You'll manage intake documentation, eligibility assessments, and data quality, while collaborating with program staff and external agencies to uphold mission standards. Requires leadership experience and a Christian commitment.

Qualifications

• High School Diploma or Equivalent
• Supervisory experience required
• Valid driver's license and ability to qualify for TSA insurance
• Commitment to Christian principles

Responsibilities

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners
• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures
• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records
• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Skills

Leadership

Supervisory

Organizational

Documentation

Communication

Interpersonal

Community outreach

Education

High School Diploma or Equivalent

Job description

Location: Davenport, Iowa Job Type: Full-time

Pay: $20.00 an hour
Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. This leadership role ensures the confidentiality, integrity, and effectiveness of our rehabilitation program's intake process. You'll maintain admissions operations, coordinate outreach efforts, and provide comprehensive support to applicants, families, and community members while upholding the highest standards of our mission.

What You’ll Do

• Oversee daily intake operations and admissions process
• Supervise and support Intake Clerk
• Maintain program integrity and best practices
• Participate in data quality meetings with ARC Command
• Coordinate with program staff and community partners

Intake Management & Assessment

• Conduct comprehensive eligibility assessments
• Manage intake documentation and electronic records
• Process admissions through referrals, phone calls, and walk-ins
• Ensure compliance with program policies and procedures
• Complete and document intake testing procedures

Community Outreach & Statistics

• Lead community outreach for recruitment and retention
• Build relationships with referral agencies and stakeholders
• Maintain current community resource listings
• Gather and review center statistical data
• Report daily center census and maintain accurate records

Documentation & Compliance

• Oversee electronic records management
• Coordinate with external agencies (courts, probation, parole)
• Manage medication documentation and handoffs
• Ensure accurate statistical data entry and reporting
• Support 24/7 intake operations

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!

Additional Information

What You Need

Required Education & Experience

• High School Diploma or Equivalent
• Supervisory experience required
• Valid driver's license and ability to qualify for TSA insurance
• Commitment to Christian principles

Skills & Abilities

• Leadership and supervisory capabilities
• Strong organizational and documentation skills
• Excellent communication and interpersonal abilities
• Community outreach experience

Physical Requirements

• Ability to speak, hear, and see clearly
• Manual dexterity for computer operation
• Capability to lift/move up to 20 pounds
• Office-based setting
• May include evenings and weekends
• Local travel required
• Occasional overnight travel for training/events

The Salvation Army is an equal opportunity employer. Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

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