Intake Manager - FL

Rise Services Inc.; Oakland (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

RISE Pediatric Therapies in Florida is seeking an Intake Manager to oversee client intake, scheduling, and onboarding, ensuring a seamless start to services and accurate data flow between families, Revenue Cycle, and the clinical ABA team.

The role emphasizes exceptional patient experience, strong organization, and collaboration to maintain efficient intake procedures, with responsibilities spanning insurance authorizations, staffing coordination with the RBT team, and compliance documentation.

Qualifications

• Bachelor’s degree in Healthcare or Business Administration or related field preferred.
• 3 years of related experience.
• 1 year of scheduling experience.
• Strong communication and interpersonal skills.
• Proficiency with EHR systems and Microsoft Office.

Responsibilities

• Oversee intake process for timely client assessments.
• Coordinate with Revenue Cycle for insurance authorizations.
• Schedule initial assessments and ongoing services.
• Maintain comprehensive records for compliance.
• Collaborate with RBT Coordinator for staffing.
• Develop and implement policies to improve intake.
• Promote outreach with community organizations.

Skills

Communication skills

Organization

Analytical thinking

Problem solving

Empathy

Microsoft Office proficiency

Education

Bachelor’s degree in Healthcare or Business Administration

Tools

EHR systems

Insurance processing software

Job description

RISE Pediatric Therapies

At RISE Pediatric Therapies, we use our compassion, knowledge, and expertise in the evidenced-based science of applied behavior analysis (ABA) to make lasting, positive impacts in the lives of the children and families that we serve. We are passionate about the growth, development, and collaboration of all our team members, and we are committed to improving ourselves so that we can better serve our clients.

PURPOSE:

The Intake Manager is responsible for the scheduling and patient onboarding of RISE Pediatric Therapies in Florida. This position is responsible for the seamless entry of new clients into the agency, managing the flow of information between families, the Revenue Cycle department, and the clinical ABA team to ensure timely commencement of services that exceed customer expectations and improve clinical and financial operations. S/he will be responsible for leading the company’s two core objectives:

• Exceptional Patient Experience: Rise Pediatric Therapies patient experience is of the utmost importance and is their highest priority. Serving their clients and creating a system of support is their mission and the Intake Manager will be responsible for all clinical scheduling and patient onboarding to make sure they are providing the best possible patient experience in all aspects of daily activities.
• Company Culture: Rise Pediatric Therapies recognizes that culture is the lifeblood of the company and is vital to strengthening and providing an exceptional patient experience. The Intake Manager will be responsible for maintaining and expanding upon their relaxed but enthusiastic professional work environment. This requires passion, commitment to an open and honest communication process, servant leadership and being deeply engaged with improving the lives of our patients by ensuring efficiency in scheduling and patient onboarding.

ESSENTIAL JOB FUNCTIONS:

• Oversee the intake process to ensure timely and accurate client assessments.
• Work closely with the Revenue Cycle team to obtain appropriate insurance authorizations for assessments and ongoing treatment.
• Schedule initial assessments and ongoing services and ensure clinical documentation is submitted within timeframes identified to ensure services are not disrupted to operational support
• Partner with the RBT Coordinator to communicate upcoming client needs and ensure appropriate staffing levels are available for new cases.
• Maintain comprehensive records and documentation for compliance and reporting.
• Assist in developing and implementing policies to improve intake procedures and client satisfaction.
• Collaborate with community organizations to promote outreach efforts.

MANAGEMENT RESPONSIBILITIES:

• Provide positive leadership and team building based on respect, cooperation, and competence
• Budgetary accountability for authorized services of RISE Pediatric Therapies Florida
• Take personal responsibility for actions; use effective problem solving skills and seek support when needed

REQUIRED SKILLS:

• At least 1 year of relevant scheduling experience required
• Thorough understanding of practices, theories, and policies involved in therapy services.
• Superior verbal and written communication and interpersonal skills.
• Strong knowledge of commercial insurance and Electronic Health Records (EHR) systems
• High level of compassion and empathy when communicating with families entering services
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Healthcare or Business Administration, or related field preferred.
• 3 years of related experience.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax [phone]

(b) Dedicated email [e-mail] DISABILITY ACCOMMODATION REQUESTS ONLY

(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources

(d) Dedicated phone [phone] Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.