Intake Manager - Bridge Program

Denver Rescue Mission; Denver (CO); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

Health plans

Vacation & leave

Tuition reimbursement

Life insurance & disability

HSA/FSA

Paid parental leave

401(k) with match

Benefits guide access

Job summary

Denver Rescue Mission is hiring an Intake Manager - Bridge to oversee the intake process for the Bridge program and ensure staff are fully onboarded and trained on policies and procedures.

The role guides guests with behavioral health considerations and collaborates with DRM departments to support housing and program placement. A Bachelor’s degree in human services is required, with CPR certification within 90 days and HMIS experience preferred.

Qualifications

• Bachelor’s degree in a human services field or equivalent work experience required; Master’s preferred.
• One year of experience providing case management for individuals experiencing homelessness.
• Ability to obtain CPR certification within 90 days of hire.
• Strong computer skills, especially HMIS and Microsoft 365 suite.

Responsibilities

• Oversees intake processes for DRM’s Bridge program and onboards staff.
• Ensures compliance with policies, procedures, and contractual requirements.
• Educates participants on program structure and available supports.
• Maintains data and communications across departments; reports metrics.

Skills

Case management

Crisis de-escalation

Trauma-informed

Driver's license

CPR certification

Computer literacy

Education

Bachelor’s degree in human services

Master’s preferred

Tools

HMIS

Microsoft 365

Word

Excel

PowerPoint

Outlook

Job description

Description

Hiring Range: $57,000 - $69,000, based on qualifications and experience.

BENEFITS AND PERKS

Comprehensive health plans include medical, dental and vision benefits.

Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.

Tuition reimbursement and child adoption benefits.

Employer paid term life insurance, long-term disability, AD&D.

Health savings account with generous employer contribution.

Flexible spending accounts.

Paid parental and bereavement leave.

401(k) with up to 5% company match.

Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Intake Manager - Bridge (IM) oversees the intake process for the Bridge program and ensures that the Intake Team or designated staff are fully onboarded and trained on policies/procedures for Denver Rescue Mission’s Intake. Intake serves as the initial point of contact for individuals experiencing homelessness. Being mindful of behavioral health issues, this position provides guidance to staff in proper crisis response engagement and appropriate placement for guests.

RESPONSIBILITIES

General Duties

• Advances the mission of the Denver Rescue Mission (DRM) through the delivery of healthy, safe and engaging facility environments.
• Fosters a culture of grace amongst staff that orients them around the mission of meeting individuals at their physical and spiritual points of need.
• Manages contract compliance at programs functioning as a liaison between the funding source and Admissions to DRM.
• Initiates and maintains good relations with all DRM departments.
• Maintains the relationships necessary to ensure DRM’s programming efforts (clinical and case management) reflect a real-time understanding of broader re-housing efforts, availability, requirements, etc.

Intake and Diversion

• Oversees and performs intake processes to ensure that households accessing services at DRM are properly assessed in accordance with Intake SOPs.
• Manages intake processes, assessment creation and administration, and inter-role data analytics to align with contract and/or regulatory requirements.
• In cooperation with community partners, assesses referrals to determine if they are appropriate for intake into DRM provided programs or referred elsewhere. Works directly with community partners to educate about DRM program offerings and goodness of fit/eligibility standards, intake procedures, and provides appropriate resources and referrals when intake is not appropriate.
• Stays up to date with the DRM programs and Rapid Resolution tools/resources in the community to assist in the successful referrals of guests entering Programs.
• Educates Participant/Guests on Program structure, expectations and processes.
• Provides appropriate referrals for Participants/Guests to DRM Programs, shelter, overflow shelters or other appropriate community resources to meet current needs based on cognitive/mental/physical ability.
• Educates participants on benefit and process of receiving case management and other programmatic supports.
• Completes all intake, tracking, and ongoing workflows within the SCRIBE and/or Homeless Management Information System (HMIS).
• Emails appropriate staff regarding intake, caseload assignments, and move-ins.
• Provides tours and leads groups as needed.

Supervision of Staff

• Assists the Director with recruiting, interviewing, hiring; Supervises onboarding, training, resolving conflict, payroll, scheduling and time off to provide appropriate coverage, and quarterly reviews for staff on the Intake - Bridge team.
• Supervises the Intake – Bridge team to meet the needs of the program through established processes and procedures.

Other

• Convenes weekly meetings with key staff members that promote collaboration, teamwork, and personal accountability.
• Represents the Mission at meetings and on committees as directed.
• Communicates with the public through speaking engagements, community meetings, and interviews, as assigned by supervisor.
• Performs other tasks, participates in project management teams, and completes additional duties as assigned.
• Gathers and reports data as directed.
• Supports other Programs staff as required.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a human services field or equivalent work experience in a human services field required; Master’s preferred.
• One year of experience providing case management or other related interaction with those experiencing homelessness.
• A combination of education and experience can be substituted.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• A high-level of computer/database knowledge, preferably with HMIS.
• Strong computer experience with proficiency in Microsoft 365: Word, Excel, Power Point, and Outlook.
• Attention to detail and strong ability in handling administrative tasks.
• Must possess a heart for ministry to low-income population.
• Must be trauma informed and capable of de-escalating.
• Must be willing to work a variable schedule to include some nights and weekends to meet with guests during shelter hours.
• Active Driver’s License as a limited amount of work-related travel may be required.
• Ability to be an approved driver by Denver Rescue Mission.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.

Our organization uses E-Verify.

This posting is expected to close 12/1/2026 or when filled.