Case Manager (Bilingual – Women's Program)

Bridgeport Rescue Mission; Bridgeport (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

Bridgeport Rescue Mission is seeking a Case Manager to provide comprehensive case management services, intake assessments, development of individual care plans, and liaison with treatment providers for students within the program. This role emphasizes compassionate support, documentation, and coordination to achieve positive outcomes in a faith-based setting.

The Case Manager will oversee scheduling, counseling sessions, transportation coordination, health insurance assistance, and collaboration

Qualifications

• Exceptional interpersonal skills and the ability to interact effectively with staff.
• Basic computer skills and knowledge of Microsoft programs.
• Willingness to grow and learn, particularly in the ministry of Development.
• Ability to conduct research, gather data, analyze information, and prepare effective, accurate, and timely reports and documents to support development objectives.
• Ability to organize, prioritize, and schedule work assignments.
• Ability to exercise good judgment, demonstrate an understanding of ethics related to development activities, and use discretion in interactions with donors, prospects, volunteers, and others.
• Demonstrated organizational skills and experience in problem solving.
• Ability to foster effective working relationships within a team environment.
• Community relations skills and the ability to communicate and work effectively within a diverse community.
• Strong verbal and written communication skills and the ability to present effectively to small and large groups.
• Willingness to be flexible to support the needs of the Life Change Program at Bridgeport Rescue Mission.

Responsibilities

• Enter all intake data and case management information into the system.
• Develop and document program plan goals with students, including job readiness preparation.
• Develop and implement a discharge plan for clients.
• Schedule, conduct, and document individual counseling sessions that address student personal issues and program performance.
• Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
• Assist students in scheduling medical appointments; track medical appointments and arrange transportation when necessary; follow up with medical needs (medication, referrals, etc.); assist clients without insurance in obtaining medication.
• Assist students in obtaining state health insurance and completing redetermination forms.
• Conduct all intakes and follow up with the program director and staff on incoming new students.
• Assist students in legal matters, which may include providing letters for court, arranging transportation and attending to provide advocacy (when necessary), obtaining necessary documentation and corresponding with court officials/attorneys/probation officers.
• Assist students in obtaining necessary documentation, such as birth certificate, social security card, identification cards, etc.
• Administer random urine toxicology screens.
• Search rooms/students for contraband (should be done with more than one person present for accountability).
• Establish treatment goals and immediate needs, including setting up counseling appointments, behavioral health referrals, etc.
• Conduct full intensive case management meetings with each student on a weekly basis, keeping a case plan and exit plan.
• Apply interventions to address student/guest crisis, issues, and misconduct; mediate conflict resolution among students and/or guests; apply disciplinary protocols when applicable.
• Communicate and work with Genesis Counselors to follow up on all required outcomes needed for phases and graduation.
• Communicate and coordinate with counselors concerning students' needs and arrange time for individual sessions; complete paperwork in applying for insurance approval of counseling in private and community settings.
• Communicate and coordinate with volunteers associated with the BRM program, including teachers, tutors, drivers, volunteers willing to take students to church/self-help meetings, house manager, and other BRM staff.
• Sign and check passes (both appointments and recreational).
• Complete incident reports within 24 hours and bring them to the attention of the Men's Director and Program Manager.
• Perform other tasks as assigned by the manager.

Skills

Interpersonal skills

Data entry

Research & analysis

Report writing

Tools

Microsoft Office

Data management

Job description

At Bridgeport Rescue Mission we provide vital services to men, women, and children facing hunger, homelessness, and addiction, offering help to heal and return to the community whole. Our mission is to fight poverty from the inside out embracing people with compassion of Christ, offering hope and healing for a changed life. Bridgeport Rescue's vision is to excel in providing food, shelter, clothing, education, job training and counseling to neighbors in need. Here at Bridgeport Rescue Mission, we take pride in creating employment opportunities for individuals to continue to grow their career and achieve individual development goals. This Case Manager position will provide the opportunity to manage impactful daily operations and projects that will achieve significant return for Bridgeport Rescue Mission.

Position Summary

Case Manager of Bridgeport Rescue Mission is responsible for all aspects of service at Bridgeport Rescue Mission including but not limited to providing staff support and direct student care. The Case Manager will also provide comprehensive case management services to students including intake assessments, development and implementation of individual care/case plans and liaison with treatment providers and community. Service here at Bridgeport Rescue Mission will be excellent, accommodating, and warm.

Position Responsibilities

• Enter all intake data and case management information into the system.
• Develop and document program plan goals with students, including job readiness preparation. Develop and implement a discharge plan for clients.
• Schedule, conduct, and document individual counseling sessions that address student personal issues and program performance. Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
• Assist students in scheduling medical appointments; track medical appointments and arrange transportation when necessary; follow up with medical needs (medication, referrals, etc.); assist clients without insurance in obtaining medication.
• Assist students in obtaining state health insurance and completing redetermination forms.
• Conduct all intakes and follow up with the program director and staff on incoming new students.
• Assist students in legal matters, which may include providing letters for court, arranging transportation and attending to provide advocacy (when necessary), obtaining necessary documentation and corresponding with court officials/attorneys/probation officers.
• Assist students in obtaining necessary documentation, such as birth certificate, social security card, identification cards, etc.
• Administer random urine toxicology screens.
• Search rooms/students for contraband (should be done with more than one person present for accountability).
• Establish treatment goals and immediate needs, including setting up counseling appointments, behavioral health referrals, etc. Conduct full intensive case management meetings with each student on a weekly basis, keeping a case plan and exit plan.
• Apply interventions to address student/guest crisis, issues, and misconduct; mediate conflict resolution among students and/or guests; apply disciplinary protocols when applicable.
• Communicate and work with Genesis Counselors to follow up on all required outcomes needed for phases and graduation.
• Communicate and coordinate with counselors concerning students' needs and arrange time for individual sessions; complete paperwork in applying for insurance approval of counseling in private and community settings.
• Communicate and coordinate with volunteers associated with the BRM program, including teachers, tutors, drivers, volunteers willing to take students to church/self-help meetings, house manager, and other BRM staff.
• Sign and check passes (both appointments and recreational).
• Complete incident reports within 24 hours and bring them to the attention of the Men's Director and Program Manager.
• Perform other tasks as assigned by the manager.

Job Requirements

• Exceptional interpersonal skills and the ability to interact effectively with staff.
• Basic computer skills and knowledge of Microsoft programs.
• Willingness to grow and learn, particularly in the ministry of Development.
• Ability to conduct research, gather data, analyze information, and prepare effective, accurate, and timely reports and documents to support development objectives.
• Ability to organize, prioritize, and schedule work assignments.
• Ability to exercise good judgment, demonstrate an understanding of ethics related to development activities, and use discretion in interactions with donors, prospects, volunteers, and others.
• Demonstrated organizational skills and experience in problem solving.
• Ability to foster effective working relationships within a team environment.
• Community relations skills and the ability to communicate and work effectively within a diverse community.
• Strong verbal and written communication skills and the ability to present effectively to small and large groups.
• Willingness to be flexible to support the needs of the Life Change Program at Bridgeport Rescue Mission.