Intake Manager

Outten & Golden LLP; New York (NY); On-site; USD 125,000 - 145,000; Full time

Benefits offered by this job

Healthcare benefits

Competitive compensation package

Job summary

Outten & Golden LLP in New York seeks an Intake Manager to support a high-volume client intake function. The role reports to the Firm’s Director of Business Development and Communications and collaborates with the Case Development Senior Manager to assess intakes and assign matters to attorneys.

The Firm specializes in employment law, representing employees and whistleblowers, with a strong national reputation and a focus on workplace fairness.

Qualifications

• 4+ years of relevant client intake or high-volume professional customer-service experience.
• J.D. is a plus.
• Strong communication, reporting, and attention to detail.

Responsibilities

• Ensure timely processing of potential client inquiries by coordinating case assessment and intake steps by Firm attorneys.
• Serve as a client-service ambassador, ensuring that potential clients receive exceptional service.
• Manage the Firm’s client intake database.
• Handle case evaluation and case selection at scale.
• Identify trends and opportunities in the intake function and track processing times and outcomes.
• Perform related tasks as needed.

Skills

Client intake

Relationship management

Legal operations

Attention to detail

Communication

Teamwork

Education

J.D. (preferred)

Job description

Outten & Golden LLP is seeking an Intake Manager based in our New York office to provide support for a high-volume client intake function. The successful candidate will report to the Firm’s Director of Business Development and Communications and work with the Case Development Senior Manager and others to review and assess client intakes, coordinating assignment to attorneys as appropriate.

The Firm enjoys a strong national reputation for representing employees, independent contractors, executives and whistleblowers in all areas of employment law—from representing senior executives in contract negotiations, to protecting individuals’ civil rights in the workplace, to combating worker exploitation and systemic discrimination in class action and impact litigation and putting hundreds of millions of dollars in the hands of wronged individuals with historic SEC and IRS whistleblower awards—as advocates for workplace fairness.The Firm has also recently branched out into cutting-edge consumer digital-discrimination litigation involving major social media platforms.

We also place considerable focus on our own workplace, keeping our eye on employee morale and engagement as we grow and evolve.Our goal is to foster a workplace that embraces diversity in all of its complex and rich forms and incorporates the multi-layered factors that drive equity.We are committed to building relationships rooted in respect and trust to promote a sense of belonging for our employees.

Responsibilities

• Ensure timely processing of potential client inquiries by coordinating case assessment and other intake steps by Firm attorneys.
• Serve as a client-service ambassador, ensuring that potential clients receive exceptional service from all Firm stakeholders.
• Manage the Firm’s client intake database.
• Handle case evaluation and case selection at scale.
• Identify trends and opportunities in the Firm’s client intake function, tracking processing times, outcomes, and opportunities for client-service improvement.
• Perform related tasks as needed.

Qualifications

The successful candidate will have a combination of employment, educational, and life experience that demonstrates the qualities and skills below:

• Education and Experience: You have a minimum of 4 years of relevant experience in client intake, client-relationship management, legal operations, case assessment, or other high-volume, detail-oriented professional customer-service work. Candidates with experience coordinating workflows, improving processes, managing databases or tracking systems, and supporting potential plaintiffs or other types of legal case evaluation are preferred.J.D. a plus.
• Clear Communication, Reporting, and Attention to Detail: You express yourself clearly and concisely, highlighting the most important information. You proactively track and communicate the status of intake matters, report out on progress and trends, and ensure that colleagues have the information they need to move work forward. You are highly attentive to detail and take pride in delivering high-quality, polished work product.
• Organization, Efficiency, and Follow-Through: You bring strong organizational skills to complex, high-volume work. You are able to create and improve systems that make work more efficient, track deadlines and next steps, and keep multiple matters moving at once. You are comfortable balancing tasks of varying urgency and complexity, staying on top of shifting priorities, and working well under pressure with tight deadlines.
• Ownership, Initiative, and Teamwork: You take ownership of your projects and follow through on their completion. You proactively anticipate, communicate, and work to independently resolve obstacles you encounter in your work. You possess a strong client- service orientation and ability to work well individually and as part of a team.
• Confidentiality: You must be able to adhere to Firm policies regarding the protection of confidential data and demonstrate sensitivity to (and good judgment in connection with) confidential attorney, personnel, and Firm matters.
• Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
• Mission Orientation: You are enthusiastic and passionate about our commitment to advocating for employee rights.You thrive when your work is connected to purpose.

Compensation

An attractive compensation package (tailored to experience), with target base compensation of $125,000 to $145,000 per year (exempt). Outten & Golden offers our employees a robust benefits package including healthcare benefits.

Outten & Golden LLP is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Outten & Golden LLP is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.