Intake-I&R Worker

ADP, Inc.; Fall River (MA); Presencial; USD 32.000 - 34.000; Jornada completa

Descripción de la vacante

ADP, Inc. in Fall River, MA is seeking an Intake-I&R Worker to connect older adults, caregivers, and professionals with essential programs and services.

You will receive and document consumer intakes and provide accurate information and referrals in alignment with AGE and agency guidelines. This full-time role requires documenting intake activities in WellSky, assisting with call center coverage, and maintaining up-to-date resource materials.

Formación

• Education: High school diploma or equivalent.
• Experience: Elder care or information and referral service experience helpful.
• Knowledge: Basic computer skills, MassHealth knowledge, and driver’s license required/desired.

Responsabilidades

• Receive, process, and complete intakes for agency programs in a timely manner.
• Document intake activities accurately in WellSky and log calls per requirements.
• Collaborate with intake team to ensure adequate phone coverage for the Intake Call Center.
• Provide information and referral services by phone and in person to older adults and caregivers.
• Maintain and update the agency’s resource directory weekly.

Conocimientos

Oral & Written Comm

Interpersonal skills

Basic computer skills

Time management

Multitasking

Home care knowledge

MassHealth knowledge

Driver's license

Educación

High school diploma or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake-I&R Worker

Full-time Regular Fall River, MA, US

30+ days ago Requisition ID: 1135

Intake, Information & Referral Worker $23.47/ hour

Position Summary: This position plays a key role in connecting older adults, caregivers, and professionals to vital programs and services. The role is responsible for receiving and documenting consumer intakes and delivering accurate, compassionate information and referral services. All responsibilities must be carried out in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines to ensure timely access to support and resources.

Principal Accountabilities:

• Receive, process, and complete intakes for agency programs in a timely and efficient manner.
• Document intake activities accurately in WellSky and log calls in accordance with agency and regulatory requirements.
• Collaborate with the intake team to ensure adequate phone coverage for the Intake Call Center.

Information and Referral Services

• Provide information and referral services both by phone and in person to older adults, caregivers, and professionals.
• Identify community needs and research, update, and disseminate relevant resources accordingly.
• Maintain and update the agency’s resource directory on a weekly basis.
• Participate in team efforts to ensure the accuracy and accessibility of information and referral materials.

Professional Development and Compliance

• Complete a minimum of 40 training hours annually to enhance knowledge of public benefits and community resources.
• Obtain and maintain Community Resource Specialist – Aging/Disabilities certification through Inform USA.
• Stay current with eligibility criteria, program guidelines, and best practices for information and referral services.
• Ensure all documentation and service activities comply with AGE and agency standards.

Qualifications:

Education: High school diploma or equivalent.

Experience: Elder care or information and referral service experience helpful.

Special Skills/Knowledge:

• Excellent oral and written communications skills.
• Ability to effectively relate to a wide variety of personalities.
• Basic computer skills.
• Organizational and time management skills.
• Ability to multi-task and work in a fast-paced, high volume work environment.
• Knowledge of the home care system, community resources, and MassHealth desirable.
• Driver’s license and reliable transportation required.

This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.