Intake Eligibility Specialist (2531)

Bakerripley; Corpus Christi (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

BakerRipley is seeking an Intake Eligibility Specialist to assist families in the Coastal Bend area with child care eligibility requirements and program processes. You will travel to four area offices weekly, review documentation, and determine cost-share with attention to detail.

Excellent customer service is essential for success. Required: 2 years of customer service experience and a HS diploma; a Bachelor's degree is preferred.

Qualifications

• 2 years of customer service experience is required.
• High School Diploma is required; Bachelor's degree preferred.

Responsibilities

• Assist families with eligibility requirements and program processes in the Coastal Bend area.
• Travel to four area offices weekly to support customers and providers.
• Review documentation and perform income calculations to determine cost-share.

Skills

Customer service

Education

High School Diploma

Bachelor's Degree

Job description

Job Details

Job Location: 700 - Coastal Bend - Corpus Christi, TX 78415

Position Type: Full-Time

Education Level: Bachelors Deg. or Equivalent Experience

Travel Percentage: Frequent Local Travel (up to 50%)

Job Category: Community Development & Family Services

Join our team as an Intake Eligibility Specialist and make a meaningful impact by helping families access essential child care services through accurate, timely, and compassionate support. In this customer-focused role, you’ll build strong relationships with families and providers by delivering exceptional service while guiding them through eligibility requirements and program processes in the Coastal Bend Area. You will travel to the four area offices weekly. You’ll carefully review documentation, perform income calculations to determine cost-share, and ensure all data is entered accurately and efficiently into systems like TX3C and FACS. With a strong attention to detail, you’ll maintain organized, compliant records and document all interactions, while proactively resolving customer and provider concerns to ensure a positive experience. If you’re detail-oriented, driven by service excellence, have reliable transportation and passionate about supporting families through access to critical resources, this is a rewarding opportunity to contribute to a mission-driven team and make a lasting difference in your community.

Qualifications

Education:

• High School Diploma - Required
• Bachelor's Degree From four-year college or university - Preferred

Experience:

• 2 years of customer service experience - Required

BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, and local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.