Intake & Crisis Support Specialist

Shepherd's Table; Silver Spring (MD); On-site; Full time

Job description

Description

• Serves as primary intake counselor capturing identity and basic demographic info of all clients and meal guests receiving services from Shepherd’s Table.
• Staffs the Resource Center in conjunction with the Social Services Team, interns and volunteers.
• Provide ongoing support to clients as needed while they are accessing services at Shepherd’s Table.
• Works in coordination with Interfaith Work, Kelly Healthcare Collaborative, Pathways to Housing and other service providers working with our client population.
• Provides in‑house crisis intervention counseling utilizing Trauma Informed Care, Harm Reduction and De‑Escalation Techniques.
• Assists with Shepherd’s Table participation in the annual point‑in‑time (PIT) survey each year.
• Assists with Shepherd’s Table internal surveys conducted throughout the year.
• Assists in facilitating patient scheduling and intakes for the Eye Clinic and coordinating with the optometrist on available dates and times. Works with a volunteer providing reception services for the Eye Clinic.
• Receives and processes mail, returning all old mail as necessary.
• Assists clients with vouchers for prescription assistance.
• Assists clients with tokens and cab fare for transportation to shelter and other services.
• Effectively utilizes incident reporting systems or tools to record details, follow up on outcomes, and maintain incident logs.
• Effectively follows HIPAA regulations and compliance requirements for safeguarding clients’/mail guests’ information.
• Works with clients to access other providers and government services.
• Maintains accurate program and client data on Salesforce and provides monthly reports.

Requirements

• Participates in required training and development activities.
• Fully cooperates with the organization’s compliance and continuous quality improvement (CQI) program.
• Creates a safe work environment and uses sound judgement in interactions with clients and staff to maintain safety.
• Reports to work on time daily and uses time clock appropriately.
• Performs other related duties as assigned.