Men's Crisis Center Coordinator (Day) (FT)

Rockford Rescue Mission; Rockford (IL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Spiritual growth opportunities

Weekly staff meetings

Training programs

Job summary

Rockford Rescue Mission in Rockford, Illinois is seeking a Crisis Interventionist to support the compassionate care of our Crisis guests. The role involves monitoring meal services, assessing needs, and ensuring a safe environment aligned with our values.

The ideal candidate will have a high school diploma, strong communication skills, and a compassionate character. Responsibilities include conflict resolution and engaging with guests spiritually. Join us to make a difference!

Qualifications

• Ability to lift 50 pounds.
• Clear command of English.
• Compassionate toward guests.

Responsibilities

• Monitor meal deliveries to Crisis guests.
• Intervene in conflicts and document actions.
• Maintain a safe and secure environment.

Skills

Compassion

Crisis intervention

Conflict resolution

Communication skills

Education

High School Diploma or GED

Job description

Rate: $21.00 per hour

Responsibilities

MONITOR THE DELIVERY OF RRM SERVICES TO CRISIS GUESTS

• Monitor the delivery, service, and cleanup of meals (breakfast & lunch) to the Crisis guests and Recovery Residents.
• Assist Crisis population in obtaining needed clothing, either from the Men’s Crisis Program emergency closet or by referral to another agency.
• Assess the emotional and spiritual needs of Crisis guests, intervening whenever possible and referring to the Chaplain or Homeless Services Supervisor for help when indicated.
• Assist male Crisis guests in checking-out from overnight shelter services.
• Develop Day Room activities and monitor all behaviors.

UPHOLD A STANDARD WITH ALL GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND CHRIST-LIKENESS

• Intervene with those individuals that fall short of meeting the program and spiritual expectations.
• Function in a role of Crisis interventionist by assessing and doing brief counseling.
• Look for opportunities to make referrals to the Chaplain or Homeless Services Supervisor for counseling/case management follow-up.
• Be vigilant for any inappropriate behaviors, i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery, and/or weapons.
• Exhibit non-threatening, conflict resolution during guest, candidate, or client disputes.
• Enforce program principles and procedures in a spirit of compassion and respect (Eph.4:1-3,7).
• Document any and all corrective actions. Perform filing where designated, and route copies to staff when appropriate.

MAINTAIN A SAFE AND SECURE PHYSICAL ENVIRONMENT

• Oversee the morning cleanup of the Crisis area. Be sure linens, towels and pajamas are laundered. Assign guests to specific chores, document their service and follow-up. Report shortcomings to the Lead Coordinator or Homeless Services Supervisor.
• Be vigilant to help prevent any accidents, acts of violence and/or any Crisis situations from occurring.
• Note any hazards or potentially hazardous situations and either correct the situation or refer the issue to the Homeless Services Supervisor for follow-up.
• Notify appropriate local emergency personnel (medical, mental health, law enforcement, fire department, etc.) when needed; call Homeless Services Supervisor as indicated in program call procedure.
• Defuse and/or refer all incoming Crisis telephone calls and document for follow-up.

ADDITIONAL RESPONSIBILITIES

• Keep cleaning and personal hygiene supplies stocked at an adequate level for day-to-day operations, in cooperation with the Facilities Department.
• Attend weekly Crisis Program staff meetings.
• Attend any internal/external trainings, staffing meetings, or seminars as suggested by Homeless Services Supervisor.
• Attend weekly supervisory meetings with Homeless Services Supervisor.
• Attend any required first aid, CPR, and/or fire safety trainings as scheduled by Homeless Services Supervisor.
• Document all Crisis/Recovery Program activities and file appropriately (daily logbook, incident reports, client and guest files, observation reports, etc.).
• Perform related work and other duties when required and as assigned.

Requirements

PHYSICAL FACTORS

• Ability to lift 50 pounds over your head.
• Occasional standing for long periods of time.
• Sitting for extended periods of time.
• Ability to speak clearly and with a good command of English. Occasional reaching, bending, twisting and stooping.

SPIRITUAL RESPONSIBILITIES

• Take every opportunity to share the Gospel of Jesus Christ with others.
• Provide spiritual encouragement to staff, volunteers, guests, and residents.
• Invest in the spiritual development of staff, guests, residents, and donors.
• Pray for and with staff, volunteers, guests, residents, and donors.
• Ensure actions and policies reflect the Christian values and purpose of the Mission.
• Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19.
• Memorize monthly Scripture, Mission Statement, and Mission Core Values.
• Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings.
• Support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ.
• Participate in annual spiritual growth training through organization selected curriculum.

QUALIFICATIONS

• Minimum requirement High School Diploma or GED.
• Must demonstrate compassion toward the poor, needy, and homeless.
• Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc.
• Must display respect, gentleness, and accountability when interacting with the Crisis guests and Recovery Program clients.
• Must be teachable and function as a team player.
• Must engage in safe and healthy work practices, both on the premises and off-site facilities. Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests.
• JO3 license required within 90 days of hire.