Intake Counselor/ Admissions

Westborough Behavioral; Westborough (MA); Hybrid; USD 46,000 - 60,000; Part time

Benefits offered by this job

Competitive Compensation

401K

Medical, Dental, Vision, and Rx Plan

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Pet Insurance

Basic AD&D and Life

Short and Long Term Disability

Health Savings Accounts

Job summary

Westborough Behavioral Healthcare Hospital (WBHH) is seeking a qualified team member to assess needs, determine medical necessity, and coordinate referrals for patients. This per diem role supports a smooth admission process for patients and families.

The position shifts are 2:30pm-11:00pm, with responsibilities including completing initial insurance authorizations, provisional DSM diagnoses, and providing referrals when appropriate to ensure timely care and compassionate service.

Qualifications

• 2 years of experience preferred.
• Basic knowledge of medical terminologies; skills in analyzing and evaluating information.
• Good problem solving and oral communication skills.
• Ability to maintain confidentiality and meet deadlines.
• Utilization experience preferred.

Responsibilities

• Complete mental health assessment to determine medical necessity and care level.
• Provide referrals and recommendations for patients not meeting medical necessity.
• Complete initial insurance authorizations for new admissions.
• Provide provisional DSM diagnoses with clinical documentation.
• Meet with patients and families to review rights and consent to treat.
• Support the department's customer service philosophy.
• Maintain relationships with physicians and referral sources.
• Uphold ethics and service standards.

Skills

Medical terminology

Analytical thinking

Communication skills

Confidentiality

Education

Bachelor's degree in health related field

Job description

To assess the needs of people seeking an assessment and ensure their referral to the service or resource that best addresses those needs. To link recipients to appropriate resources or care providers; to admit based on Admission Criteria and Medical Necessity as well as to provide a smooth compassionate admission process for patients and their families. You will also be responsible for completing initial authorizations with insurance companies for the level of care that is needed.

Shift details: Per diem

Schedule: 2:30pm-11:00pm

JOIN A TEAM THAT'S MAKING A DIFFERENCE IN MENTAL HEALTHCARE

Westborough Behavioral Healthcare Hospital (WBHH) is a 117-bed psychiatric hospital that provides comprehensive psychiatric care for children, adolescents, and adults through acute inpatient stabilization and outpatient services. Under dynamic new leadership, we're building an exceptional workplace culture focused on outstanding patient care and employee satisfaction.

Our mission is to deliver compassionate, evidence-based treatment while ensuring patients and their families feel supported throughout their healing journey. We're committed to creating an environment where our dedicated team members can grow professionally while making a meaningful impact in their community.

Located conveniently in Westborough at Routes 495 and 9.

Advance your career. Advance mental healthcare.

Duties:

• Complete mental heath assessment to determine medical necessity and determine appropriate level of care.
• Provide appropriate referrals and recommendations to patients not meeting medical necessity for inpatient hospitalization.
• Complete initial insurance authorizations for all newly admitted patients
• Provide provisional DSM diagnoses supported by clinical documentation
• Meet with patients and families to review patient handbook, patient rights and discuss informed consent to treat. Assist patients in reviewing consent forms and completing required documents.
• Supports the departments philosophy for customer service
• Establish and maintain positive relationships with physicians, allied health professionals, and all referral sources
• Performs related duties, as requested
• Upholds the organization's ethics and customer service standards

Salary $45,760.00 - $60,320.00

• 2 years of experience preferred. Basic knowledge of medical terminologies; skills in analyzing and evaluating information; problem solving skills; excellent oral communication skills; legible handwriting, ability to concentrate on tasks and meet deadlines; ability to confidentially maintain all information; persuasive skills with prospective patients and family members who demonstrate denial or resistance to treatment. Utilization experience preferred.
• Bachelor's Degree in health related field preferred
• Current CPR and CPI certification (or obtained within 30 days upon hire). Must be 21 years of age, have a current negative TB test or medical clearance.

• Competitive Compensation
• 401K
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Employee Assistance Program
• Pet Insurance
• Basic AD&D and Life
• Short and Long Term Disability
• Health and Dependent Savings Accounts
• Employee perks